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When MS Outlook Opens, It Always Indicates Improperly Closed Files

Posted on 2009-05-18
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Last Modified: 2012-05-07
Whenever I open Outlook 2007 with all patches applied, it indicated that it was incorrectly closed and needs to check the integrity of its files. I recently migrated from a ThinkPad T61p to an X200T, the former with XP Pro SP3 and the latter with XP Tablet SP3. The X300T was a clean install. The problem must therefore lie with the .pst files and not the software or environment. I have run Office diagnostics with no errors found. I have also run fixpst with no effect. Outlook is noticeably slow but is stable once the file check is completed.

All ideas greatly appreciated.
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Question by:jd987
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15 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 24417434
I think you say that this problem exists on both the T61p and the X200T, but please clarify. How much memory do these systems have? Outlook 2007 needs to have a 2Gb machine. And is this Outlook running on Exchange? on as a POP system? I take All Patches as including SP2.

I am running Outlook 2007 on a T61p with Vista Business 64-bit and lots of memory. I am not having any significant issues with Outlook. .... Thinkpads_User
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Author Comment

by:jd987
ID: 24417521
3GB on both machines. All patches and SP2. Runs as POP system.
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LVL 95

Expert Comment

by:John Hurst
ID: 24417552
Thank you. Outlook 2007 is still pretty new and the error is fairly major. I would be inclined to call Microsoft support and open a case (I do myself call them and ask them to support their products, and they do).  
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LVL 8

Expert Comment

by:Pete_Zed
ID: 24417568
Try uninstalling Microsoft Live OneCare (if it is installed). Also try running outlook from the command line in safe mode - outlook.exe /safe - and see if the same problem persists. If it solves the problem, check for any add ins you may have installed.
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LVL 8

Expert Comment

by:Pete_Zed
ID: 24417588
Also, the system requirements for Outlook 2007 is 256MB of RAM and 1.5GB of hard disk space or 512MB of RAM and 2GB of hard disk space for Outlook 2007 with Business Contact Manager.
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Expert Comment

by:John Hurst
ID: 24417596
We wen through the memory issue earlier and jd987 hsa 3Gb of RAM, and more than likely ample disk space. .... Thinkpads_User
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Author Comment

by:jd987
ID: 24417641
Upon further research I found the following MS KB article: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q197315 which indicates the the maximum limit for a .pst file is 2GB. Mine weighs 6.45GB. I infer that this may be part of the problem....? It seems surprising that Outlook would establish such a low limit. Any thoughts other that archiving or deleting mails?
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LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 200 total points
ID: 24417705
The limit of 2GB is for older versions of Outlook. I think there are patches to allow Outllook 2003 to go beyond 2GB (but I am not certain). Outlook 2007 does allow more than 2Gb and one article said 20Gb.

Having said that, I promote archiving email. I have an active PST file and 3 archives (prior to 2006, 2006-2008, after 2008) that total 2Gb. My main PST file is 300Mb in size. It works effectively because the archives are right there to look at, and both XP and Vista searching index the archives.
... Thinkpads_User
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Author Comment

by:jd987
ID: 24427320
I have implemented the archiving but without any noticeable effect. Any thoughts on commercially available .pst repair utilities (there are many but I have no way of knowing if they are effective or indeed malware)? Thanks.
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LVL 8

Expert Comment

by:Pete_Zed
ID: 24427377
Did you try to uninstalling Microsoft Live OneCare?
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Author Comment

by:jd987
ID: 24427713
As far as I can see, it is not installed. Should it be? I couldn't find it in any Task Mgr processes of on "Add or Remove Programs" on Control Panel. Thx.
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LVL 8

Accepted Solution

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Pete_Zed earned 300 total points
ID: 24427724
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Author Comment

by:jd987
ID: 24433464
Thanks again. I ran the Live Care removal tool but to no evident avail. Upon closer analysis, I realized that it is the Personal Folder file that is causing the problem and when I run scanpst on this file it returns, "The Microsoft Office Outlook 2007  Inbox Repair Tool does not recognize the file [path]. No information can be recovered". Outlook does ultimately open and works stably but slowly. I think I need another utility to fix the damaged file.
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Author Comment

by:jd987
ID: 24433500
I found a copy of the Personal Folder File and pasted it in place of the original one. Outlook still indicates that it wasn't closed correctly but only takes 15 or 20 seconds to start. I will continue to look for a reliable repair utility but in the meanwhile I think I have a workable temporary solution. Tks v much for the advice.
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Author Closing Comment

by:jd987
ID: 31582817
Thanks for the advice! I'll find a permanent solution eventually.
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