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Cannot add Outlook Appointment when offline

Posted on 2009-05-19
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Last Modified: 2012-05-07
Hiya,

I have Server 2008 with Exchange 2007 all running fine inside the office and for external users (new TS portal is GREAT!).  However, when laptops (both Vista Business & XP Pro) that are on the domain are outside the office, hence off-line, they get a message along the lines of "Cannot access the Exchange Sever at present".  The users can create MESSAGES that will sit in the Outbox until connected but this problems just applies to off-line Calendar entries.  They connect via RCP over HTTPS all fine, with auto-detect doing it's stuff.

NOTE: However, if I set up outlook on a PC outside the office that hasn't been added to the domain I get no problem adding an appointment if off-line!

The correct sync boxes are ticket for Outlook just in case you're wondering!

Look forward to your suggestions...

Anthony
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Question by:ljkal
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11 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24420577
I think that till the time you are offline you cannot add an appointment. As it makes an entry in your calendar.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24420596
Did you try updating with the latest patches and  service pack for outlook ?
Chec if u've any third party addins in outllok, if yes try disabling them.
0
 
LVL 1

Author Comment

by:ljkal
ID: 24420818
Of course u can add an appointment or create an email whilst off-line otherwise there'd be little point in ost files. You make your changes then simply sync with the Exchange next time u connect. No 3rd party apps either...
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LVL 9

Expert Comment

by:bharrington83
ID: 24420840
Gonna sound stupid asking this, but do you have cached mode set up on outlook?
0
 
LVL 1

Author Comment

by:ljkal
ID: 24420901
The obvious questions are always worth asking!!!!  But yes... All works well apart from the Cala
ndars!!!
0
 
LVL 9

Expert Comment

by:bharrington83
ID: 24420921
Cool.  Okay.  Consider doing the following...  bring the laptops in, disable cached mode.  Clear out the old PST's, restart cached mode to make a new pst.  Could just be a crappy PST file.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24421002
What does it show in OWA.
0
 
LVL 1

Author Comment

by:ljkal
ID: 24421044
Two duff pst files in one week would be stretching it but will consider.  Looks more like authentication/domain connection issue to me.  OWA shows up whatever's on the sync'd Exchange...
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24466407
Hello Ijkal ....... Any Updates on the issue ?
0
 
LVL 1

Accepted Solution

by:
ljkal earned 0 total points
ID: 24473638
Not the PST files.  Seems to be a conflict between the off-line connections whether on or off the domain...
0
 
LVL 1

Author Comment

by:ljkal
ID: 25142430
Feel free tpo close.  No solution found.
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