Solved

CA Arcserve backup r12 backup fails with error code E3712 and E3719

Posted on 2009-05-19
8
6,907 Views
Last Modified: 2013-11-05
hi,
i have installed a brand new IBM 3650 server with a single  ibm dds5 sata tape drive attached . i the server is installed with windows 2003 r2 and CA Arcserve backup r12 sp1. whne i try to run any backup it fails with an error code E3712"unable to close session" E3719 unable to write media media name and EC=Hardware Error" . I  tested the backup with ntbackup its working fine with same tape drive and media. any body know the solution please help.
0
Comment
Question by:cibieldho
8 Comments
 
LVL 10

Expert Comment

by:itprotocall
Comment Utility
have you crated a  FSD (file system device) on this SATA drive from arcserve?

does this error occur as soon as the job starts, or after writing some data?
is your drive formatted with NTFS for FAT32?
0
 
LVL 10

Expert Comment

by:itprotocall
Comment Utility
sorry, i misread... you have a DDS5 SATA tape drive.

is this tape drive certified for use with ARCserve?
0
 
LVL 10

Expert Comment

by:itprotocall
Comment Utility
can you disable the windows drivers for this tape drive from the windows device manager.
then restart arcserve tape engine
now try a backup.

0
 
LVL 6

Expert Comment

by:DabblerWiz
Comment Utility
Greetings Cibieldho,

Things to make clear.. NTBackup and ARCserve does not work the same way and it does not mean that if NTBackup works, ARCserve needs to work with the same setup... You have to check with the following parameters, when dealing hardware issues with ARCserve

1) Make sure  that the Removable Storage Service is stopped and set to Disabled mode.

2) Check for the driver version of the SCSI/HBA card drivers which connects the device with the server. If the drivers are based on Sorport, Stormini port then make sure that the default Microsoft drivers are loaded for the Medium Changer. When you expand the Medium changer on the windows device manager it should say Unknown Medium Changer.

Also make sure that the storport.sys on the server is updated to the latest build.

3) If a SCSIport/SCSI Miniport drivers are used, then you can disable the device from the Medium changer and the tape drive from the device manager, and still ARCserve would be able to communicate to the devices as it uses standard SCSI commands.

4) Make sure that there are no programs/services which access the tape library when its being used for  backups.

Thanks
0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 

Author Comment

by:cibieldho
Comment Utility
Hi ,

Thanks for your reply  the backup fails with the decribed error after 25 yo 30 mb of data processed to the tape drive  ,the drive is listed in the CDL , the drive is already disabled in the windows device manager , removable storage driver is not started still i disabled it , and tested no hope i spoke to CA technical support person and as per his instuction i have applied the service pack2 of Arcserve backup 12 still the problem remains same  plese help.
0
 

Expert Comment

by:cadcollin
Comment Utility
I too am having the exact same issue.
0
 
LVL 12

Expert Comment

by:S00007359
Comment Utility
Check in your windows Device Manager if this device is listed corectly?, also log a support call with ca!
0
 

Accepted Solution

by:
cibieldho earned 0 total points
Comment Utility
Finally after so many debate with CA Technical support i got the solution !!!!!!!!!!!!!!!! .The issue  was the SATA DDS 4  and CA software some write block mis match . They have to provide the solution bec the drive is listing on therir CDL . They send me some DLLS to replace and given some instructions to change the registry entries as decribed below.
 
·         Stop Tape engine and Job engine

·         Replace the test dlls, the default path is C:\Program Files\CA\ARCserve Backup
·         Rename tape.log
·         Start Tape engine and Job Engine.
 
Step2: Configuration
·         Find the special tape device. The customer device name is “board-0,bus-0,scsiid-0,lun-0,type-5,IBM     DDS Gen5        C0A0”
·         Set HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base\TapeEngine\DEVICE[%d]\ReadShots to 2
·         Set HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base\TapeEngine\DEVICE[%d]\WriteShots to 2
·         Set HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base\TapeEngine\DEVICE[%d]\ DefaultBlockFactor to 6
·         Set HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\Base\TapeEngine\DEVICE[%d]\ SpecialTransBuf to 1
Notes: DEVICE[%d], please check your tape device number.
·         Restart tape engine.
·         After restart tape engine service, please confirm all parameters in the register.

Step3:Test
·         Back up some windows files or dbs(such as exchange, sql server and so on), and restore them.
·         Back up some windows files or dbs via disk staging, and restore them.
·         Back up files via multi-stream, and restore them.
·         Merge these backup sessions.
·         Tape copy
 
[Limitation]
·         Doesn’t support encrypted and compressed

·         Doesn’t support multiplexing

 
[Verification]
After ran a backup job, please confirm Block Size of the Tape is 32768
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Suggested Solutions

How to update Firmware and Bios in Dell Equalogic PS6000 Arrays and Hard Disks firmware update.
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now