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the user profile service failed the logon. user profile cannot be loaded

Posted on 2009-05-19
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Last Modified: 2012-05-07
hello, i have a laptop lenovo t400 with windows vista enterprise when i want to enter with domain user i get an error massage "the user profile service failed the logon. user profile cannot be loaded" ,but when i enter my credentials to log on to the domain it succeed
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Question by:ywainberg
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Expert Comment

by:cantoris
ID: 24425599
Is just one particular domain user account logging on to that laptop that is affected?  Perhaps the local profile for it is damaged.  You could try renaming that profile folder under  C:\Users  so that a new clean profile is made when you next a try logon with that account.  You can then copy data you need out of the folder you renamed into the new profile folder.
Hope I understood what you were asking.
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Expert Comment

by:vinden
ID: 24429455
Click the link below and scroll down for solutions for this problem :
User profile not loaded

I've seen it a couple of times and usually Option 1 is what solves it.
Option 1 (summary of link above)

1. Open the Start menu.
 
 2. In the white line (Start Search) area, type regedit and press Enter.
 
 3. If prompted, either click on Continue or enter the password for the Administrator account.
 
 4. In regedit, go to: (See screenshot below step 5)
 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
 
 5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers.
 (See screenshots below steps 6A and 7B)
 NOTE:
 A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.
 B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.
 
 6. For Two S-1-5..... folders (SID key) with the same Number -
 NOTE: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename. (See screenshot below)
 
 B) Add .bk to the end of the numbers. (See screenshot below)
 
 C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename. (See screenshot above)
 
 D) Remove only .bak from the end of the numbers and press Enter. (See screenshot below)
 
 E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter.
 
 F) Go to step 8.
 7. For Only One S-1-5..... Folder (SID key) with .bak -
 NOTE: This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename. (See screenshot below)
 
 B) Remove only .bak at the end of the numbers and press Enter. (See screenshot below and below step 10)
 
 8. In the right pane of the one without .bak now, right click on RefCount and click on Modify. (See screenshot below step 10)
 NOTE: If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.A) Type 0 (number) and click on OK. (See screenshot below)
 
 9. In the right pane of the one without .bak now, right click on State and click on Modify. (See screenshot below step 10)
 NOTE: This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.A) Type 0 (number) and click on OK. (See screenshot below)
 
 10. The registry will now look like this for the one without .bak now. (See screenshot below)
 11. Close regedit.
 
 12. Restart the computer.
 
 13. See if you can logon now.
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Expert Comment

by:cantoris
ID: 24434061
Interesting bit about the ProfileList key in there, thanks.
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Accepted Solution

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ywainberg earned 0 total points
ID: 24441502
i renamed the user profile in the c:\users to the my domain user and add the "creator owner" to the
permission tab in the c:\users and gave it full control and its solve my problem
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