Solved

Does anyone have suggestions on verifying identification for password reset requests

Posted on 2009-05-19
3
194 Views
Last Modified: 2013-12-04
Suggestions on verifying staff identification for remote requests for A.D and appliation password resets
0
Comment
Question by:LPSHelpdesk
  • 2
3 Comments
 
LVL 6

Expert Comment

by:drewha1969
ID: 24422390
Have them send it by signed email?

Assign them a PIN?
0
 
LVL 6

Accepted Solution

by:
astralcomputing earned 500 total points
ID: 24428174
Challenge response. But this implies they know something only they and helpdesk knows. Like a hire date.
0
 
LVL 6

Expert Comment

by:drewha1969
ID: 24453229
This topic is interesting, so I am not arguing the answer but arent PINs and Challenge responses basically the same thing?  They are both random answers to verify identity.

Plus, if you choose a question that is harder for a random person to find out other than the usual (like birth date, maiden name, etc) it will be just as easy to forget as a PIN.

You could have the employee create their own question, but wouldnt you need a system that allows for the random question to be stored?

So, I think either of those suggestions are probably the least secure, although every bank, cell phone, email company uses these questions...
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The term "Bad USB" is a buzz word that is usually used when talking about attacks on computer systems that involve USB devices. In this article, I will show what possibilities modern windows systems (win8.x and win10) offer to fight these attacks wi…
Security measures require Windows be logged in using Standard User login (not Administrator).  Yet, sometimes an application has to be run “As Administrator” from a Standard User login.  This paper describes how to create a shortcut icon to launch a…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question