Solved

Incoming Mail Received by Server but Delayed to Inbox

Posted on 2009-05-19
8
1,553 Views
Last Modified: 2012-05-07
I'm getting reports from multiple users that emails that are being sent to them are not showing up in their Outlook client for hours or even days later.

When I looked at one specific message, I could see that it was received by our Barracuda Spam Firewall on May 17th at 20:12.  The message header also shows May 17th around the same time.

Next, I went to the Exchange toolbox and ran the message tracking utility.  It also shows the EventID's for RECEIVE, EXPAND, TRANSFER and DELIVER were all on May 17th around the same time, shortly after the Barracuda received the message from our ISP.

The header and message tracking tells me that we're not having an email receipt problem, and mail is flowing properly into our system.  But, the user said it just showed up in their Outlook 2007 client the morning of May 19th, almost 2 days later!  This user was in the office on May 18th and using Outlook all day, but swears the message was not in her inbox until the 19th.  Other users are reporting similar scenarios.

This is only happening on a few messages, not all messages to these users.  And it's not just one user having this issue, so I don't think it's a problem with a specific computer or client install.  As a result, I did not create new profiles for these users or reinstall Outlook.

Outlook 2007 clients are all running in cached mode (bottom right status bar says "Connected to Microsoft Exchange").

Any ideas?
0
Comment
Question by:Chad_J_Lemmer
  • 4
  • 4
8 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24423168
Check with the AV on the server as there is nothing that would deliver some emails today and some 2 days later.
0
 

Author Comment

by:Chad_J_Lemmer
ID: 24423362
There is no AV software running on the server.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24428867
From the message header can you also verify where it took more time to get delivered.
0
 

Author Comment

by:Chad_J_Lemmer
ID: 24431548
All dates and times in the header show May 17th, which is when our server received the message.

It appears to be a problem with the Outlook client getting the message.  What's strange is that I've had multiple users report the problem, so it's not just happening to one user.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24431695
yeah was there anyupdates to AV's on the clients or anything else that might have caused the issue. Also we dont know if the mails were delivered to the server and were stuck on the server for some reason inthe queues and restarting the services that resolved. May be something happened on the server end.
0
 

Author Comment

by:Chad_J_Lemmer
ID: 24432393
Possible, I guess.  Trend is auto-updating, and we run WSUS to keep our clients patched.
0
 
LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 125 total points
ID: 24438443
Humm if there was a one time issue i think that could be due to some activity that was happeing on the server (for Example that the Trend micro has the task of first scaning and then forwarding the mails to users, if it is updating itself and then takes time to re-start its task from the background to start scanning and then delivering the mails, so in this kind of a scenario it would take time).
0
 

Author Comment

by:Chad_J_Lemmer
ID: 24441681
Trend isn't running on our Exchange server, only the clients.  And none of our servers are using WSUS to receive updates.  

It appears to be a one-time thing, since I haven't received any other reports from users.  Very strange indeed.  I'm guessing we'll never know for sure.

Thanks for you suggestions.
0

Featured Post

Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

Join & Write a Comment

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now