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Windows SBS 2008 stuck at logon welcome screen

Posted on 2009-05-19
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Last Modified: 2013-11-08
I have a client with a Windows SBS 08, I come in after the weekend and I wasn't able to login remotely or on console, server gets stuck on the welcome screen. I tried managing the server remotely and tried restarting some services, but they all would take a long time stopping and not stop in the end. I also tried accessing the log remotely but that just hung the mmc console. Finally I hard shutdown and rebooted the server, server came up fine, but last event logged was on the 14th (there's also an event from eventlog that the hard boot corrupted the log) the last event logged on the 14th was a WMI event ID 10.

Some googling pointed out that WMI in server 08 has a memory leak and there's a fix from Microsoft, but the fix has to be requested.

I thought I'd ask if anyone experienced something similar or if there's any other explanation to this problem before requesting that patch from Microsoft.
//./root/CIMV2 
   select * from __instancemodificationevent within 30 where targetinstance isa 'Win32_PerfFormattedData_PerfDisk_LogicalDisk' and targetinstance.PercentFreeSpace < 1 and targetinstance.Name != '_Total' 
   0x80041002

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Question by:shakerm
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by:IanTh
IanTh earned 100 total points
ID: 24423904
it point to the video card is freezing although why you log was currupted by the hdd i would suggest its a motherboard problem is the culprit

although the problem may be software related is your server up to date
what sp is your server running
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by:shakerm
ID: 24424264
Hi, Server is up to date with SP1 and all the latest updates.

The log was corrupted because "Audit events have been dropped by the transport.  The real time backup file was corrupt due to improper shutdown." :)

Also, file, print, and other 3rd party services were running, but something like exchange, backup exec were frozen.

Logging in on console, the screen comes on, but gets stuck at welcome with the little vista hour glass (blue circle) moving, which makes me think that the video card was working at that point.
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by:IanTh
IanTh earned 100 total points
ID: 24431284
so explorer.exe was frozen then probably,, maybe lol

does event viewer highlite any issues
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shakerm earned 0 total points
ID: 24452308
Sorry for the late reply... I think there's more to it than explorer hanging :)

If anything was logged in the eventvwr it's lost now , since the hard reboot corrupted the log file and dropped a couple of days worth of logs.

Anyway, thanks for the suggestions... I guess I'm just gonna try to go with that Microsoft patch.
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Expert Comment

by:nitecsol
ID: 25568242
Requesting the WMI fix has sorted the issue on numerous customer sites for me.
Not much to requesting it - just follow the link and enter your email address and MS will email you a link to the download.
Windows6.0-KB958124-x64

We run HP Proliants and the WMI features of the HP Management agents caused the problem to occur every 2-3days, removing it was our first attempt at resolution and this def helped, but putting on the WMI fix allowed us to reinstall the HP apps.
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