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Custom Form in Public Folders no longer showing Exchange 2003 SP2 / Outlook 2007

Posted on 2009-05-19
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Last Modified: 2012-05-07
I've only recently learned about custom forms.

The scenario is that I have users using a custom form in the Public Folders of an Exchange 2003 environment.  The folder in question is for tasks.

On one computer running Outlook 2007, the task would come up normally with 4 options under the "Task" "Show."  (To the right of the Actions, Save & Close and Delete).  Those options are Task, Overview, Status, and Details, wherein Overview and Status are custom forms.

On another computer running Outlook 2007, the task would only come up with Task and Details listed.  This computer is a Terminal Server.

After some research, I noticed that the InfoPath feature of Office 2007 had not been installed on the failing Terminal Server computer.  So I uninstalled office 2007 and reapplied the software with the InfoPath installation added.

Immediately afterward, neither terminal server or locally installed versions of Office 2007 could display the custom form.  When any user connects to the public folder and double clicked the task that previously showed the custom form, it does NOT show the options for the custom form under "Show."  So the data for the custom form is not appearing.

I've located the custom form template on the Terminal Server, and it's possible that the form was designed on a Terminal Server Oulook session.  This was located at C:\Documents and Settings\(username)\Local Settings\Application Data\Microsoft\Forms\(Folder for Form)\fsde.tmp  I'm assuming FSDE.tmp is a custom form name made by the user.

Research suggested to copy this .tmp and paste to another folder, renaming the .tmp to .oft.  I copied the file and renamed it appropriately into the path: c:\Documents and Settings\(user)\Application Data\Microsoft\Templates\fsde.oft

If I go to File, New, Choose Form, I can then change the Look In to User Templates in File System, and I can see my form.  However, it's a NEW item.  On my older tasks with custom forms, I still cannot see the old information.  This is true even on a version restored from tape backups.

Now on top of this, I think the Form is published the way it should be.  If I go to Developer and click publish form as, I see the name of the Form already listed.

I feel like I'm missing something simple, but this entire concept is new for me.  Help would be greatly appreciated.
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Question by:PBOI
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by:PBOI
ID: 24425131
If I go to the Folder where the form was being used, I can right click and access properties.  On the General tab, it is defined "When posting to this folder, use:" and lists the form.
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PBOI earned 0 total points
ID: 24425996
Issue resolved by myself.

  The custom form that was being used somehow got disassociated.  I was able to republish the form and used DocMessageClass.exe to change the existing entries to the new form.
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