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USB Drive unrecognized after restart of Windows 2003 Server

Posted on 2009-05-19
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Last Modified: 2012-05-07
We have a USB external hard drive attached to a Windows 2003 Server.  This drive was attached to accommodate backups of our SQL server databases because we simply were running out of room.  The problem is that every time the server is restarted, which is done automagically every Wednesday and Sunday, the drive does not come back unless it is unplugged from the USB port and plugged back in.  

This is a somewhat older server, so we had to add a PCI USB 2.0 card to accommodate this drive.  The drivers for this card are current as are the drivers for the external hard drive.

Does any one have a suggestion as to how we can prevent this or possibly a script that will force it to be recognized without someone having to physically unplug then plug the device back in after the restart is complete?
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Question by:Frank McCourry
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12 Comments
 
LVL 7

Expert Comment

by:Cuteadder
ID: 24424689
a startup script on the server...

net stop plugplay
net start plugplay

see if that works
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LVL 9

Author Comment

by:Frank McCourry
ID: 24425748
That is not possible since the service does not allow this action.  Is it possible to change the registry to allow this?
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Expert Comment

by:Cuteadder
ID: 24426073
the service does not allow this?

what do you mean? what happens?
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LVL 9

Author Comment

by:Frank McCourry
ID: 24426347
This is a Windows 2003 server, not XP.  when you try to stop the service, the error message "The requested pause, continue, or stop is not valid for this service."

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LVL 9

Author Comment

by:Frank McCourry
ID: 24475512
Points increased because of difficulty in getting responses.
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Expert Comment

by:Fatal_Exception
ID: 24477127
I have had the same issues with one of my clients.   I uninstall the Device (via Device Manager) and then rescan for new hardware.   Once it reinstalls the USB controller (in your case the PCI Card), it should find the stick and it is then accessible...

So, you might try Devcon to remove the device, then use it to rescan and reinstall the card..

http://support.microsoft.com/kb/311272

mIght work...  :)

FE
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LVL 9

Author Comment

by:Frank McCourry
ID: 24477991
Fatal Exception - I will give this a try, however,  I have uninstalled the device in device manager and then scanned for new devices.  The result is always the same, the drive comes back as "Unknown Device".  

Only when I unplug the device and then plug it back in ( either USB or power) does it install correctly.

The peculiar thing is that the device does not show any errors, it appears as if it is a valid driver.

I will post the results as soon as I can accomplish this task.
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LVL 40

Expert Comment

by:Fatal_Exception
ID: 24478207
Make sure you Uninstall the PCI Device that it is plugged into, not the drive itself..   For instance, on my powered USB Hub here in the office, I often have to uninstall the HUB using DM, and when it is found again, it also finds the plugged in USB Drive..
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Accepted Solution

by:
Frank McCourry earned 0 total points
ID: 24529886
Problem resolved by removing the USB drive and installing an Internal IDE Drive.  While I appreciate all of the help, none of the suggestions offered worked.
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LVL 40

Expert Comment

by:Fatal_Exception
ID: 24531725
An internal EIDE drive is a much better solution anyway...  Flash memory is not the most reliable way to store important data, and very insecure....
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