Print server will not stay running
One of our servers lost power and after re-booting it, the print spooler will start but stops within 1 minute None of our users can print.
delyan_valchev
Can you check in the system and application logs if you have any error/warning messages which might throw some light into the issue?
ASKER
yes.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/19/2009
Time: 12:02:32 PM
User: N/A
Computer: SPCALA14
Description:
Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module HP1006LM.dll, version 2.6.5.0, fault address 0x00018d3c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6f ure spo
0018: 6f 6c 73 76 2e 65 78 65 olsv.exe
0020: 20 35 2e 32 2e 33 37 39 5.2.379
0028: 30 2e 33 39 35 39 20 69 0.3959 i
0030: 6e 20 48 50 31 30 30 36 n HP1006
0038: 4c 4d 2e 64 6c 6c 20 32 LM.dll 2
0040: 2e 36 2e 35 2e 30 20 61 .6.5.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 38 64 33 00018d3
0058: 63 c
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/19/2009
Time: 12:02:32 PM
User: N/A
Computer: SPCALA14
Description:
Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module HP1006LM.dll, version 2.6.5.0, fault address 0x00018d3c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6f ure spo
0018: 6f 6c 73 76 2e 65 78 65 olsv.exe
0020: 20 35 2e 32 2e 33 37 39 5.2.379
0028: 30 2e 33 39 35 39 20 69 0.3959 i
0030: 6e 20 48 50 31 30 30 36 n HP1006
0038: 4c 4d 2e 64 6c 6c 20 32 LM.dll 2
0040: 2e 36 2e 35 2e 30 20 61 .6.5.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 38 64 33 00018d3
0058: 63 c
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks so much.
ASKER
The problem keeps returning. How do I find the cause. Here is the latest log
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/20/2009
Time: 7:32:51 AM
User: N/A
Computer: SPCALA14
Description:
Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module HP1006LM.dll, version 2.6.5.0, fault address 0x00018d3c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6f ure spo
0018: 6f 6c 73 76 2e 65 78 65 olsv.exe
0020: 20 35 2e 32 2e 33 37 39 5.2.379
0028: 30 2e 33 39 35 39 20 69 0.3959 i
0030: 6e 20 48 50 31 30 30 36 n HP1006
0038: 4c 4d 2e 64 6c 6c 20 32 LM.dll 2
0040: 2e 36 2e 35 2e 30 20 61 .6.5.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 38 64 33 00018d3
0058: 63 c
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/20/2009
Time: 7:32:51 AM
User: N/A
Computer: SPCALA14
Description:
Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module HP1006LM.dll, version 2.6.5.0, fault address 0x00018d3c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 70 6f ure spo
0018: 6f 6c 73 76 2e 65 78 65 olsv.exe
0020: 20 35 2e 32 2e 33 37 39 5.2.379
0028: 30 2e 33 39 35 39 20 69 0.3959 i
0030: 6e 20 48 50 31 30 30 36 n HP1006
0038: 4c 4d 2e 64 6c 6c 20 32 LM.dll 2
0040: 2e 36 2e 35 2e 30 20 61 .6.5.0 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 38 64 33 00018d3
0058: 63 c