<div>
Easiest is to install the BB desktop manager ( download from RIM )<br />
Backup old data just in case<br />
<br />
Use the switch device option and it should do it automatically for you.<br />
<br />
Otherwise, remove user from BES, and then add them back in, and activate BB via enterprise activation, or<br />
<br />
Add them in and set the device for them using USB connection on the BES server.<br />
<br />
I hope this helps !
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Easiest is to install the BB desktop manager ( download from RIM )
Backup old data just in case

Use the switch device option and it should do it automatically for you.

Otherwise, remove user from BES, and then add them back in, and activate BB via enterprise activation, or

Add them in and set the device for them using USB connection on the BES server.

I hope this helps !

ok - let us try this and we'll let you know asap

<div>
Here you go:<br />
<br />
<a href="http://www.blackberryforums.com/bes-admin-corner/101158-how-do-right-changing-blackberry-phone-bes.html" rel="ugc">http://www.blackberryforums.com/bes-admin-corner/101158-how-do-right-changing-blackberry-phone-bes.html</a>
</div>


Here you go:

http://www.blackberryforums.com/bes-admin-corner/101158-how-do-right-changing-blackberry-phone-bes.html [http://www.blackberryforums.com/bes-admin-corner/101158-how-do-right-changing-blackberry-phone-bes.html]

<div>
thanks &nbsp;- can we just have a little more time to try the above suggestions
</div>


thanks  - can we just have a little more time to try the above suggestions

<div>
still waiting to hear back if it worked or not
</div>


still waiting to hear back if it worked or not

<div>
<div class="content wysiwyg-content">
Hello experts,<br />
<br />
The owner has replaced his old Blackberry with a new Bold 9000<br />
<br />
We are running BlackBerry Professional Software Express on SBS 2003<br />
<br />
I don't know much about this software and we are having problems getting email working on the new phone.<br />
<br />
Does anyone know the correct procedure to swap to a newer phone ?<br />
<br />
thanks
</div>
</div>


Hello experts,

The owner has replaced his old Blackberry with a new Bold 9000

We are running BlackBerry Professional Software Express on SBS 2003

I don't know much about this software and we are having problems getting email working on the new phone.

Does anyone know the correct procedure to swap to a newer phone ?

thanks

how to change a user's phone in BlackBerry Professional Software Express

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.