Solved

Outlook 2007 shows mail in plain text only

Posted on 2009-05-19
8
647 Views
Last Modified: 2012-05-07
One of my workstations is displaying email in plain text only. The links work correctly but there is no way to switch them to HTML. I have checked the "Trust Center" and the check box for plain text is not checked. I saw an earlier post about AVG but I am not running AVG.
Any ideas?
Thanks.
0
Comment
Question by:TcAnthony
8 Comments
 
LVL 2

Assisted Solution

by:Manoj_a
Manoj_a earned 100 total points
ID: 24428036
Did you check the mail format, is it set to HTML ? In 2003 you can set it in Tools->Options->Mail Format Tab ...Should be something similar in 2007.
0
 

Author Comment

by:TcAnthony
ID: 24428190
Yes. In the "Trust Center" you can check mail format. It is set correctly.
0
 
LVL 2

Accepted Solution

by:
Zeusi earned 300 total points
ID: 24428543
Manoj_a is correct. I had the same issue. Try changing the format back to HTML and then close outlook and reopen it. Any future emails should be received as html. Unfortunately there is no way to convert the previous text version to html version.

If that fails uninstall office and reinstall it.

Zeusi
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Author Comment

by:TcAnthony
ID: 24428604
I did change to plain text and then back. Still no change. Was trying to get around having to reinstall but will if no one has any other answers.
Thanks.
0
 
LVL 2

Expert Comment

by:Zeusi
ID: 24428608
When you change it back to HTML any future emails should be HTML. I had the same issue as you. And I had to do a reinstall. But really 10mins of a reinstall has saved a lot of heart ache :=)
0
 
LVL 10

Assisted Solution

by:Madjax
Madjax earned 100 total points
ID: 24430162
Hi
You sure the emails coming in are HTML? Outlook displays the format the email is sent in. If a plain text email comes in, it will be plain text even if set to HTML. It is hard to see what has been tried from the text above.
0
 

Author Comment

by:TcAnthony
ID: 24431517
I get many emails that are from reservation companies and so forth. All I get from them now are emails full of links; I know it is coming in plain text not html.
0
 

Author Comment

by:TcAnthony
ID: 24479555
I discovered they had another workstation open with the same profile. That machine was running AVG. I disabled the mail scan on AVG 8.0 and the problem went away.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

815 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now