Panel values are not set on the page for the contols.

Posted on 2009-05-19
Last Modified: 2012-05-07
I have the following scenerio:
   case "Set Ticket to Waiting Status":
                            PanelReOpenedTicket.Visible = false;
                            PanelClosedTicket.Visible = false;
                            PanelOpenTicket.Visible = false;
                            PanelWaitingTicket.Visible = true;
The Panel is initially on PanelClosedTicket.Visible = true;
Then it becons true on panelwaitingticket.
When I do a populate waiting ticket. The dropdown control are not being populated.
The text boxes are and labels. See code.
Here is the populate waiting ticket.
 protected void PopulateWaitingTicket()
            this.lblWaitingTicketNumber.Text = "Ticket #: ";
            DataSet TicketDS = BLL.TicketLogic.GetTicket(ticketID);
            txtWaitingTicketActionTaken.Attributes.Add("style", "overflow :hidden");
            if (TicketDS != null && TicketDS.Tables.Count != 0 && TicketDS.Tables[0].Rows.Count > 0)
                lblWaitingTicketNumberDisplay.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["TicketNumber"].ToString());
                lblWaitingTicketClosedBy.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["AgentClosed"].ToString());
                lblWaitingTicketCreatedBy.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["AgentCreated"].ToString());
                lblWaitingTicketDateClosed.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["DateClosed"].ToString());
                lblWaitingTicketDateCreated.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["DateCreated"].ToString());
                lblWaitingTicketLastUpdate.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["DateLastModified"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketStatus.FindControl("LookupFieldTicketStatusDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketStatus.DefaultValue = "Waiting";
                ((DropDownList)uxLookupFieldWaitingTicketType.FindControl("LookupTypeTicketDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketType.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["TicketType"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketAgentFolowup.FindControl("LookupFieldTicketAgentFollowupDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketAgentFolowup.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["AgentFollowup"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketPriority.FindControl("LookupFieldTicketPriorityDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketPriority.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["Priority"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketServiceImpact.FindControl("LookupFieldTicketServiceImpactDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketServiceImpact.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["ServiceImpact"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketRequestType.FindControl("LookupFieldTicketRequestTypeDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketRequestType.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["RequestType"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketAssignedTo.FindControl("LookupFieldTicketAssignedToDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketAssignedTo.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["AssignedTo"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketContactMethod.FindControl("LookupFieldTicketContactMethodDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketContactMethod.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["ContactMethod"].ToString());
                ((DropDownList)uxLookupFieldWaitingTicketLocationSIMs.FindControl("LookupFieldTicketLocationSIMsDropDown")).Enabled = true;
                uxLookupFieldWaitingTicketLocationSIMs.DefaultValue = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["LocationSIMs"].ToString());
                txtWaitingTicketSubmitVia.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["TicketApplicationType"].ToString());
                txtWaitingTicketUserID.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["UserID"].ToString());
                txtWaitingTicketTractIt.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["TrackIt"].ToString());
                txtWaitingTicketExternalTicket.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["ExternalTicket"].ToString());
                txtWaitingTicketShortDescription.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["ShortDescription"].ToString());
                txtWaitingTicketFollowupNotes.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["FollowupNote"].ToString());
                txtWaitingTicketProblem.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["ProblemNote"].ToString());
                txtWaitingTicketSolution.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["SolutionNote"].ToString());
                txtWaitingTicketActionTaken.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["ActionNote"].ToString());
                txtWaitingTicketDateFollowup.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["FollowupBy"].ToString());
                txtWaitingTicketDateAssigned.Text = HttpUtility.HtmlDecode(TicketDS.Tables[0].Rows[0]["DateAssigned"].ToString());
Any help would be great

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Question by:mathieu_cupryk
  • 3
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LVL 29

Expert Comment

by:David H.H.Lee
ID: 24428573
Hi mathieu_cupryk,
>>..When I do a populate waiting ticket. The dropdown control are not being populated.
Any error returned? Try put the try/catch block to see the exact error code for further inspection.
Lastly, i've noticed you use own custom dropdownlist? What is the process that being done inside the DefaultValue as used? Check if the action has been fired correctly.
 uxLookupFieldWaitingTicketStatus.DefaultValue = "Waiting";

Author Comment

ID: 24428602
When I try to set the default value it is still empty?
LVL 29

Expert Comment

by:David H.H.Lee
ID: 24428634
May i take a look on your DefaultValue function?
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LVL 29

Accepted Solution

David H.H.Lee earned 500 total points
ID: 24428648
If you're using normal dropdownlist, the syntax for selectedText/Value is coded in this way:
By Text
uxLookupFieldWaitingTicketStatus.SelectedItem.Text = "Waiting";
By Value
uxLookupFieldWaitingTicketStatus. SelectedValue = "Waiting";


Author Comment

ID: 24431183
I only have a get in the properties of the control.
How should I set this up.

Author Closing Comment

ID: 31583349
It is working.

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