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Microsoft Word Add-In mscoree.dll

Posted on 2009-05-20
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Hi Experts,
I'm using Word 2007 with ACT contact management.   Act provides 2 word (com) add-ins located in c:\windows\system\mscoree.dll.

One is correctly showing in Active Application Add-ins but the other shows as inactive.   Out of 8 machines only 1 has this problem.   If I try and re-add the add-in it looks like it has worked but is still inactive.   I have tried replacing the file from a working computer and reinstalling the .net framework (which I read has some connection).   Any ideas?
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Question by:Norbert2000
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7 Comments
 
LVL 46

Expert Comment

by:tbsgadi
ID: 24430496
Make sure that all the Trust locations are set up correctly

Gary
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 24430807
What actual error are you getting in ACT!?
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Author Comment

by:Norbert2000
ID: 24432717
Trusted locations are set, although it isn't the issue as they are not set on other computers that are working.

There isn't an error - but after printing in word the "attach document" form should automatically pop up and it doesn't.

Norb.
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Expert Comment

by:Mike Lazarus
ID: 24432990
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Author Comment

by:Norbert2000
ID: 24433997
Thanks GL Computing,
Hosts file is as it shouid be.

Norb.
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Accepted Solution

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Mike Lazarus earned 2000 total points
ID: 24443737
Can you also try this article - http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=22316

If not: what version of ACT!?
The full exact build from Help | about?

Is the failing machine the same build as the others?
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Author Closing Comment

by:Norbert2000
ID: 31584478
GL Computing, you are my new best friend.
Norb.
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