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camtasia studio 6.0

Posted on 2009-05-20
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Last Modified: 2016-03-02
how do i capture streaming video from a website, when i try to record the screen i get a black screen with just the audio OS "windows vista home premium" i also have install Snagit but get the same thing  thanks.
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Question by:alan2153
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LVL 12

Expert Comment

by:Tony van Schaik
ID: 24431573
Try to record without Hardware accelartion see if that works:
Camtasia Recorder > Tools > Options > Capture > Performance > uncheck Disable Display Acceleration.
If that ain't working try to disable Hardware Acceleration in Display options of your Graphics card.
Good luck

camtasia-tools.jpg
displayoptions.jpg
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LVL 12

Expert Comment

by:Tony van Schaik
ID: 24431601
Oops wrong image
displayoptions.jpg
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Author Comment

by:alan2153
ID: 24437608
i can't  make those changes
Camtasia.jpg
Camtasia-options.jpg
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Author Comment

by:alan2153
ID: 24462376
any other ideas on how capture streaming videos? please help!
when i try capture video i only get black screen with only the sound.
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LVL 12

Accepted Solution

by:
Tony van Schaik earned 500 total points
ID: 24463147
You could try downloading your latest graphic drivers or try to find the solution in the support section: http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_alp.php?p_sid=bMWJ*Dyj&p_lva=&p_li=&p_accessibility=0&p_redirect=&p_page=1&p_cv=&p_pv=&p_prods=0&p_cats=&p_hidden_prods=&prod_lvl1=0&p_search_text=black&p_new_search=1&p_search_type=answers.search_nl
Only things i could found is the hardware accelaration.
Hope this helps you out. You could also try if it's also black on an other PC if you have possibility doing that.
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Author Comment

by:alan2153
ID: 24469262
thank you for the info work.
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