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FTP sites access isue in ISA 2004 setup

Posted on 2009-05-20
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Last Modified: 2012-05-07
Error while accessing FTP sites in a ISA 2004 setup
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Technical Information (for support personnel)
Error Code 10060: Connection timeout
Background: The gateway could not receive a timely response from the website you are trying to access. This might indicate that the network is congested, or that the website is experiencing technical difficulties.
Date: 5/20/2009 8:05:55 AM
Server: xxxxxxxxxxx
Source: Firewall
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Kindly assist
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Question by:BAH-
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Expert Comment

by:Bembi
ID: 24437009
So, if you are sure, that FTP work in general (i.e. from other clients), then check if active or passive FTP is used within the browser settings. Try to change this, if you get the sites.

If you get the timeout only for a few or single FTP site, it is more an issue of the FTP site, maybe slow performance or the server is overloaded.

IE8 has a connection verifier tool, which can be used to check connectivity for FTP in general.

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Author Comment

by:BAH-
ID: 24460364
Thanks Bembi,
This is issue is through out the network where we are having a mixture of all IE versions and the issue is not client specific. I have tried the same with a lot of sites and the issue is still the same.
Kindly assist
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Accepted Solution

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Bembi earned 500 total points
ID: 24498395
So, as FTP is not a general problem with ISA, some steps to check:
- Check the protocol definition for FTP (existing, FTP-Filter active or not?)
- Check, if you have a rule, which allows FTP traffic.
- run the ISA log and observe traffic from a test client. Then check, if you get errors there.  If yes, you may see also the reason and which rule is affected.

- Check if ISA istself can access FTP sites
- Have a look at your router (which connects ISA to the internet). Also this router may block FTP traffic.
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