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iPhone Exchange mail synching but not showing ?!

Posted on 2009-05-20
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Last Modified: 2012-05-07
Hi Chaps

I have a problem with an iphone here not showing email when setup to use Exchange, even though it happily verifies the account username and password and shows the warning about the self-cert certificate.

The inbox folder on the iphone is just empty. Hitting the sync button appears to make it check, and it still shows nothing. There are also no other folders or contacts shown after syncing.

The server is an SBS2003 server with a self signed SSL cert on it. We have other iphones which appear to be fine, and a few windows phones which are also fine.


I've checked the /oma web page for that user and it shows all their email quite happily and his email works fine on the other devices, just not his iphone.

Any suggestions how I can dig further in to whats happening ?

Olly
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Question by:stonneway
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6 Comments
 
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Expert Comment

by:Manpreet SIngh Khatra
ID: 24429896
Can you please try to reconfigure your mobile device and verify. As there can some connection issue.
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Author Comment

by:stonneway
ID: 24429934
We've tried reconfiguring the account on the device, and connection doesnt appear to be the issue as we have tried via the wifi and via the 3g connection. Also, in each case, we can access the /oma folder in safari from the device and see the emails even when the Mail app shows a blank screen.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24429988
Can you once disjoin and reconnect the AD account and mailbox and then see. As if it shows fine in Outlook there should be no issues. Is there any third party software installed on the mobile. Any updates you made since the time it has stopped working.
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Expert Comment

by:JohnGerhardt
ID: 24431245
Hi,
Can you try the active sync test at www.testexchangeconnectivity.com and post the results.
Also if you can confirm that you are using the latest firmware (2.2.1)
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Expert Comment

by:TerryInOhio
ID: 24533272
Hi,
We have 15 IPhones working with Exchange 2003.  One IPhone would always say connecting but nothing ever came to the phone.  We found that the user had a 6 gig mailbox with 2.5 gig sitting in the inbox itself.  We moved 2 gig into a sub folder below the inbox and email started coming in in minutes.  It seems as long as you keep the inbox some what clean we have no problems.
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Accepted Solution

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stonneway earned 0 total points
ID: 25332832
Thanks for the help chaps. Eventually the issue just resolved itself when the user upgraded to the latest v3 firmware
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