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how can i implement an antivirus on godaddy hosted exchange email

Posted on 2009-05-20
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Last Modified: 2013-11-22
i use a godaddy hosted email and am looking for user email antivirus protection.... Go daddy tech say huh? you have a junk email box dude...not exactly what i was looking for

any ideas or does go daddy miss the mark and not offer antivirus protection capabilities
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Question by:marswalker
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Alan Hardisty earned 500 total points
ID: 24431029
Acording to their website, it already is virus checked:

Enjoy the benefits of business-class email in a pay-as-you-go model that lets you scale up or down as needed, minimizing your financial risk. Hosted Exchange email helps you free up valuable capital, IT staff, and other costly resources for more effective use within your organization.
Boost productivity and gain all the messaging functionality you need with none of the administrative burden. As part of your monthly service, Hosted Exchange offers:
- Fixed monthly cost with no required capital expenditure required, providing both large and small companies with predictable costs
- Enhanced collaboration for you or your business with shared calendars, contacts, task management and scheduling
- Timely, FREE Exchange Server upgrades and security patches
- Built-in redundancy for peak performance and availability, with 99.9% uptime
- Optimized server, network and infrastructure security features
- Spam and virus protection for your email
- Flexible mobile plans support BlackBerry® Enterprise Server, Windows Mobile, ActiveSync and iPhone

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by:marswalker
ID: 24431068
yes thats what it says but it actually does not exist according to their IT support. they told me that the junk mail settings are all they have on outlook 2007..... and i am pretty positive that the Junk settings filter will not stop a virus....maybe i am wrong
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LVL 76

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by:Alan Hardisty
ID: 24431113
If they advertise it on their website, then they should be providing it.

Assuming that they don't then you don't have a lot of choice.  As long as you have Virus Protection software on your local computer/laptop, then when you open a file, it should throw up a warning if a virus is detected, but I don't believe there is anything you can do to prevent virus infected emails getting onto a hosted exchange account, if the host is not doing basic virus protection.

Sounds to me like a tech support guy fobbing you off due to lack of knowledge about their own products.

If you visit the following site, you can try to send a test virus (which is not actually a virus) and this may highlight if there is virus scanning or not:
http://www.aleph-tec.com/eicar/index.php

You could always ring tech support up again and speak to another person, who hopefully knows more, or ring up posing as a customer and ask them about how secure their virus protection is!
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Author Comment

by:marswalker
ID: 24431172
Thanks Alan

They do not have email antivirus and the test came through immediately and was then caught when I tried to open....

Sort of false advertising on godaddys part .....

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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24431235
Nice one GoDaddy - at least you know so you can ensure your house is in order.

Perhaps they will add this feature quietly in the near future.
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LVL 76

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by:Alan Hardisty
ID: 24616324
Hi Marswalker - would you like to close this Question down - it has been a few weeks and I am assuming you don't need any further help with it.

If you do, please come back, if not - it would be nice to close it down.

Thanks

Alan
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