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In Vista, Primo PDF keeps asking me to "Streamline" no matter what I say. How do I stop it?

Posted on 2009-05-20
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Last Modified: 2012-05-07
Has anyone installed PrimoPDF on a Vista box and had this happen?

If I click on "Yes, streamline PrimoPDF", it still asks me the next time
If I click on "Yes, streamline PrimoPDF" and check "Do not ask me again", it still asks me the next time
If I click on "No", it still asks me the next time
If I click on "No" and check "Do not ask me again", it still asks me the next time
If I click on the close (the red X button in the corner), it still asks me the next time

If I go into the Advanced settings and deselect "Display Streamline Notification", it still asks me the next time
If I go into Updates settings and deselect Updates, it still asks me the next time


Since you don't actually run the executable, but rather print to it, running "as administrator" isn't easy.

First I tried running Paint and Notepad as admin and tried all of the above and no change.
Then I tried using Process Explorer to find the executable that actually runs, copied that text, and tried running it as a stand-alone application AS Administrator and it STILL won't work.

Please let me know if anyone's ever heard of this.

oh, and sorry if this is the wrong "zone" but there isn't one for PrimoPDF
http://www.primopdf.com/
knock-it-off-primo-.jpg
knock-it-off-primo-2.jpg
knock-it-off-primo-3.jpg
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Question by:johngerity
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Accepted Solution

by:
alainbryden earned 250 total points
ID: 24657995
Locate the primo PDF registry settings. It will likely be under local machine or local user, application settings.

If you can find the registry entries, there might be an obvious key that you can manually set to stop it from prompting you.

--
Alain
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Author Comment

by:johngerity
ID: 24727564
Unfortunately I don't see any keys/brances for Primo nor Nitro in either
HKEY_LOCAL_MACHINE\SOFTWARE\ or
 HKEY_CURRENT_USER\Software
Good thinking though! Can't believe I didn't think to check RegEdit. .
However it did inspire me to take a look at their forums and I found this
http://forums.primopdf.com/showthread.php?t=14434&highlight=Streamline
05-25-2009, 05:50 PM
After some testing and aid of Process Monitor, I was able to determine that this issue is a bug which we will fix in the next update.

The changes should be written to C:\Users\User\AppData\Roaming\PrimoPDFSet.xml for Vista and C:\Documents and Settings\%USERNAME%\Application Data\PrimoPDSet.xml for XP. However what seems to be happening is it is being written to location in the registry which doesn't exist.

I was able to resolve this issue by delete the PrimoPDFSet.xml then printing to PrimoPDF again. I am using a XP machine. If it doesn't work for Vista, you will need to wait for the update.

Damn! And I thought I knew how to use procexp.exe. Anyway after trying various advice in that thread with no luck, I decided to just wait till they fix it with a new version. Until then, CutePDF Writer works just fine so I'm sticking with that. http://www.cutepdf.com/
Thanks for the effort anyways.
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Author Closing Comment

by:johngerity
ID: 31583528
Thanks for the effort but it turns out this software has a bug, which the developers have already admited to publicly. Until they find a way to fix it and post the new version, I'm sticking with http://www.cutepdf.com/
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