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cname records for domain validation

Posted on 2009-05-20
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Last Modified: 2012-06-27
Hi
I'm in the process of adding a domain to my Microsoft Frontbridge Spam filtering account.
When I select the option to validate my new domain I'm given instruction to add the following cname record to my domain dns records.  I'M not sure exactly where to put the entry and what to do with the remaining fields.  I've called both Network solutions tech and Microsoft Frontbridge and neither one could tell me what to do. See attachement for network solutions page.  Microsoft Frontbrige gave me the CName Record to enter.  I just need to know where to put it.
network-solutions-CNAME-RECORDS.docx
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Question by:skipbowt
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by:Chris Dent
ID: 24434736

What's the CNAME they're asking you to add? I can't see it above.

Chris
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by:skipbowt
ID: 24434800
a long series of numbers, letters and dashes followed by mydomainname.com
too long to list here
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Expert Comment

by:Chris Dent
ID: 24434970

Okay, well I can't find public instructions for what they've asked you to add, so I can't really tell you how to do it unless you can relay what they've said to you.

Chris
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Author Comment

by:skipbowt
ID: 24435090
Here is the message I get when I select: Enable Domain:
"In order to complete the domain validation process, add the following CNAME entry to the domains DNS records:
xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.dsjarchitects.com
When you click start, a CNAME query will be conducted to verify the entry.  A successful match will validate the domain.
If you have any questions, contact Technical Support."
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Expert Comment

by:Chris Dent
ID: 24435142

Hmmm it's really vague.

Without knowing more I would be tempted to add this to the Alias box:

xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Replacing with the real values, of course. Then either select the domain name, or @, or type in dsjarchitects.com to the "Other Host" box.

Chris
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Author Comment

by:skipbowt
ID: 24435196
What more would you need to know?
basically Microsoft Frontbridge needs to verify my domain as legitimate and that I'm not a spammer.
I already have an account with frontbridge recoginsing our prevoious domain.  There is no CNAME entry on that account however so I couldn't just copy the info over.
Thanks.
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Expert Comment

by:Chris Dent
ID: 24435294

It would have been nice if they'd put the record in this kind of format:

xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.dsjarchitects.com CNAME domain.com

At least it fully indicates what they expect you to add. It's excessively ambiguous without them saying what they want it pointed at (unless they just don't care and only need the record to exist).

Chris
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Author Comment

by:skipbowt
ID: 24435401
OK,
So what do you suggest.
I'm fearful of putting in the wrong info and then having my domian not recognized by Frontbridge and be blacklisted.

Thanks,
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by:Chris Dent
ID: 24435420

I reckon giving Tech Support a call would be in order. I hope they don't charge for that...

Chris
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by:skipbowt
ID: 24444263
The answer was found on Forefront's (formerly Frontbridge) support site.
I did a search and found that the CName info should be entered under Alias.
Under other host I entered: admin.messageing.microsoft.com.
I checked the Admin center for my Forefront account today.  My new domain was enabled.
All I need to do now is to configure the email accounts on my local exchange server, I think.
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by:skipbowt
ID: 24444314
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by:Chris Dent
ID: 24445528

Good stuff, I recommend you request this gets closed as self answered, it's certainly worth keeping :)

Chris
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Author Comment

by:skipbowt
ID: 24446340
Chris,
I looked up my next step (hosting multiple domains on exchange 2003) in the knowledge base and found a response from you back in 2007 at:
05/02/07 07:05 AM, ID: 22547534
I tried to do the set up as follows:
In Exchange System Manager under recipient policies I right clicked on Default Policy and selected Properties.
On the E-Mail Addresses (Policy) tab I selected new(smtp) and entered the dsjarchitects.com
I get the following error:
This e-mail address is not valid. ......ID no: c10312e6
Under Event Viewer there is an internet proxy error.  It reads: Unable to generate an e-mail address because the site address SMTP:dsjarchitects.com is bad.
Should I move this question over to the exchange zone.
Thanks,
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Expert Comment

by:Chris Dent
ID: 24448606

No, here is fine.

It's quite easy though, you just need an @ before the domain name.

It's because it combines that with the Alias field (mail nick name) to create an e-mail address. Like <Alias>@dsjarchitects.com.

Chris
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Author Comment

by:skipbowt
ID: 24452417
Great,
Thanks,
That worked fine.
I'm now having problems setting up my account in outlook.(see attachment)
Is there a step I've missed?
Thanks,

Add-New-E-mail-Acccount.docx
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Expert Comment

by:Chris Dent
ID: 24452455

Looks like it's trying to do automatic discovery, is that Outlook 2007?

You might have to set it up manually unless you've been setting up auto-discovery. There should be a tick box telling it you want to  use manual configuration.

Chris
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Author Comment

by:skipbowt
ID: 24452587
Yes,  Outlook 2007
When I try to set up manually I get the following message:

"You already have a Microsoft Exchange account set up.  Outlook supports only one Exchange account at a time.

Thanks,
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Chris Dent earned 500 total points
ID: 24452610

Yeah, you would have to create a new profile or delete the current one. You can access the profiles from Control Panel \ Mail \ Show Profiles.

Chris
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Author Comment

by:skipbowt
ID: 24452672
Not sure what control panel you are refering to???
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by:Chris Dent
ID: 24452681

The Windows one, hopefully just Start, Control Panel. I forget how else you get to it :)

Chris
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by:skipbowt
ID: 24452751
Ok I've got to swith to classic view.

This seems to work except I'm getting a security alert.
The securtiy certificate is from a trusted certifying authority.  Ok
The security certificate date is vaild.  Ok
The name on the security cerfiticate is invalid or does ont match the name of the site.
Do you want to proceed?
Yes, No, View Certificate...
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Author Comment

by:skipbowt
ID: 24453545
My hopeful outcome here is to have mail for both domains delivered to outlook without using two profiles.  Is this possible?
I'm hoping the user can log in to our local domain, open outlook and recieve mail for both domains.
Perhaps it would be easier to have the old domain mail forwarded to the new domain. and use the new profile and delete the old one.
Here is the entire situation:
Comapany 'A' (DKSJ) on SBS server using dksj.net as local domain.  Mail hosted locally on exchange server.  MX records directed to mail.global.frontbridge.com (spam filtering)
Company 'A' (DKSJ) changing name to Company B (DSJ)
new mail accounts needed for Company 'B' for existing users of Company 'A'
company 'A' account will no longer be needed (Phased out). Only need to make sure mail sent to old domain accounts is recieved by existing users on new accounts.
local domain will remain Company 'A' dksj.net only because changing domain name on local server is too complicated. (do not want to reinstall operating system).
What is the proper way to accomplish this?
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Expert Comment

by:Chris Dent
ID: 24453788

> My hopeful outcome here is to have mail for both domains delivered to outlook
> without using two profiles.  Is this possible?

Not if they're both Exchange and separate servers unfortunately. You could access one of them using IMAP, but it's not really the same.

> directed to mail.global.frontbridge.com

Okay, so you still pick up via the local Exchange Server? It just passes through frontbridge to have spam removed?

> new mail accounts needed for Company 'B' for existing users of Company 'A'

If it's Exchange, would that not just be a case of changing the e-mail addresses? Won't require new accounts, just a change to the Recipient Policies. Which version of Exchange is it?

> Only need to make sure mail sent to old domain accounts is recieved by existing
> users on new accounts.

No problem, the old addresses can stay, they just won't be used to send out mail anymore (an alias on the account).

> local domain will remain Company 'A' dksj.net only because changing domain
> name on local server is too complicated

Agreed :)

From the sounds of it I would think you only need to change the e-mail addresses everyone has. But if you could clarify on how many is delivered for each domain?

e.g.

company-a (dksj.net) --> frontbridge --> Exchange --> Mailbox
company-b (dsj.net) --> frontbridge --> Exchange --> Mailbox

If that's accurate then the same mailbox can be used in each case.

Chris
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