Solved

Can't logon

Posted on 2009-05-20
11
259 Views
Last Modified: 2012-05-07
A user ran an antvirus/spyware program before shutting down her computer, it deleted an important file on accident. Now, she starts up her computer its fine until she logs on and then it immediately logs back off, just flashing the user's desktop. I'm told its may be that the userinit.exe file was deleted along with malware. How do I resolve this problem?
0
Comment
Question by:bobox00
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 3
11 Comments
 
LVL 30

Accepted Solution

by:
flubbster earned 350 total points
ID: 24434910
Enter the Recovery Console

Boot the system using the Windows XP CD-ROM. In the first screen when the Setup begins, read the instructions press "R" (in the first screen) enter the Recovery Console. Type-in the built-in Administrator password to enter the Console. You'll see the prompt reading C:\Windows (Or any other drive-letter where you've installed XP)

Type the following command and press Enter.

CD SYSTEM32
(If that does not work, try CHDIR SYSTEM32)

COPY USERINIT.EXE WSAUPDATER.EXE

Quit Recovery Console by typing EXIT and restart Windows.

You'll be able to login successfully as you've created the wsaupdater.exe file (now, a copy of userinit.exe)

Now, change the USERINIT value in the registry (see Phase II in this page) and change it accordingly.


NOTE    If you don't have a Windows XP CD-ROM, you need to use Windows XP Setup floppy disks to enter the Recovery Console.

 Phase II  -  Fixing a registry entry which causes the Quick Launch issue (not retaining the settings)

Click Start, Run and type REGEDIT. Navigate to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon]

In the right-pane, change the value of Userinit to "C:\WINDOWS\system32\userinit.exe,"

Type the above value exactly as given, including the comma - exclude the quotes. Also, change the path to userinit.exe appropriately, if Windows is installed in a different drive.

Close Registry Editor and restart Windows.
0
 
LVL 1

Assisted Solution

by:preshomes
preshomes earned 150 total points
ID: 24434927
To replace userinit.exe:
1. Boot using Recovery console
2. Locate the System32 folder    cd Windows\System32
3. Expand d:\i386\userinit.ex_ userinit.exe (or Copy d:\i386\userinit.ex_ userinit.exe) where d: is CDROM drive and need to expand compressed file to full file.
4. type Exit to reboot
0
 

Author Comment

by:bobox00
ID: 24435033
Unfortunately, the computer is a personal computer, not owned by the company we both work for. If I use one of the company's XP CD's, will I be asked for a CD key? I'm trying to avoid abusing the company's licenses.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 1

Expert Comment

by:preshomes
ID: 24435048
No...you are just copying a file from the CD to your PC
0
 
LVL 30

Expert Comment

by:flubbster
ID: 24435114
Sorry Lee... forgot to copy the link. My bad..

Feel free to remove my comment from this post if you feel it is necessary.
0
 

Author Comment

by:bobox00
ID: 24435199
The user has windows XP Home edition on the problematic computer. I also have Windows XP Home edition on my personal laptop. Can I copy the needed file from my laptop to her computer? Is this something I could do in safe mode?
0
 
LVL 1

Assisted Solution

by:preshomes
preshomes earned 150 total points
ID: 24435341
Can I copy the needed file from my laptop to her computer? Is this something I could do in safe mode?

I would copy it from the XP CD. It would be best to use recovery mode or take the hard drive out, install it into another computer or USB hard drive enclosure and copy the file over that way.
0
 
LVL 30

Assisted Solution

by:flubbster
flubbster earned 350 total points
ID: 24435413
Be aware that simply replacing the userinit file may not do anything, unless the file is simply damaged but still exists. You need to replace the file as detailed above and perform the required steps in the registry to truly repair the problem.

good luck
0
 

Author Closing Comment

by:bobox00
ID: 31583652
You guys have been very helpful. I'll implement the instructions as laid out above.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
A project that enables an administrator to perform actions within a user session context not just at the time of login but any time later on day(s) or week(s) later.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question