Microsoft office word hanging up and freezing probably normal.dotm issues
Posted on 2009-05-20
One of our execs is having problems opening particular word files. Word 07 will hang and then we have to task mgr out of it. when checking logs i notice the following error:
Hanging application WINWORD.EXE, version 12.0.6211.1000, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
I looked this up and got a few sites that said it could be a corrupt normal.dotm file. I deleted it and then tried again, same problem. I opened word up in safe mode and tried again, it worked a couple times then went right back to freezing up. I also found a doc stating to re-image the computer but i don't want to go that far with all the software installed on this machine. Is there anything that can be done to troubleshoot this? ug.
I also see the following error in the even logs after the applicantion hangs up.
EventType officelifeboathang, P1 winword.exe, P2 12.0.6211.1000, P3 ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.