Direct Push not updating deleted items automatically
Hello, we have Direct Push working on an Exchange 2003 server. When new emails come in they are instantly sent to the phone; in fact almost always faster then Outlook. However when the user deletes an email say from their inbox, the phone won't update until you do a manual refresh, or if you allow the phone to go to sleep and wake it where it then refreshes on it's own. My understanding of Direct Push is that it sent any update to the phone not just new incoming email. Any thoughts?
It depends on what kind of phone you have also. I have iPhone and HTC Touch Pro on my Server 2003. The iPhone has the ability to sync/push manually or at certain intervals. The Touch Pro also has the same but the times are not as much. Just like Mestha said, you can change the interval times. And I think the 15 minutes is the least amount of time.
I wouldn't recommend direct push though. It eats through the battery life worse than a Hummer in traffic.
kevo
I wouldn't recommend direct push though. It eats through the battery life worse than a Hummer in traffic.
kevo
ASKER
Is the sync setting on the phone or the server, this 15 minute interval you are talking about? We are using iPhone's for the most part although I did test a Moto Q also. In a test this morning I woke the phone up, so I was able to see my inbox, upon waking it up of course it synced and came current. I then sent a test email from yahoo to my corporate account, the email arrived on both the phone and PC without any interaction. I then deleted the email from Outlook and within two seconds the phone auto updated and deleted the message. I sent a second test email, both the phone and Outlook recieved the email without interaction on my part, I once again deleted from Outlook the new email. However this time the phone did not update.
As I was writing this I noticed Outlook received a new email, so I woke up the phone and the new email was there. I deleted the email from Outlook and waited, the phone did not update. I sent another test email from yahoo when the email arrived the phone updated with the new email and deleted the previous email. With my test email two additional emails came in from other sources, I deleted the test email and the phone updated, I then proceeded to delete the additional two emails and both updated on the phone automatically.
So it seems as though the phone does update changes not just new email, but is inconsistant at best. Any other thoughts? I appreciate your help in trying to figure this out.
As I was writing this I noticed Outlook received a new email, so I woke up the phone and the new email was there. I deleted the email from Outlook and waited, the phone did not update. I sent another test email from yahoo when the email arrived the phone updated with the new email and deleted the previous email. With my test email two additional emails came in from other sources, I deleted the test email and the phone updated, I then proceeded to delete the additional two emails and both updated on the phone automatically.
So it seems as though the phone does update changes not just new email, but is inconsistant at best. Any other thoughts? I appreciate your help in trying to figure this out.
Try this, from the Home screen, go to Settings, then Mail. In the Mail, you can adjust the sliders. First check and see if the direct push is on. Then you can check the time period.
Good Luck
kevo
Good Luck
kevo
ASKER
Push is enabled, Fetch is set to Manually. However it states under Fetch the following.
"The schedule below is used when push is off or for applications which do not support push."
This would indicate to me that Fetch is not needed as Push should handle all changes not just new emails coming in.
Any ideas as to why I can at times get the Push to work with changes such as deleting but other times it only works with new email coming in?
"The schedule below is used when push is off or for applications which do not support push."
This would indicate to me that Fetch is not needed as Push should handle all changes not just new emails coming in.
Any ideas as to why I can at times get the Push to work with changes such as deleting but other times it only works with new email coming in?
Everybody in my office, I recommended turning push off and turned fetch to 15 mins. When I left the push on, it drained the battery.
But if you need/like push, then I would set the fetch to 15mins. The push feature will only push new emails and changes to your calendar and contact list. I'm pretty sure it's only new. The fetch will take care of the the changes.
kevo
But if you need/like push, then I would set the fetch to 15mins. The push feature will only push new emails and changes to your calendar and contact list. I'm pretty sure it's only new. The fetch will take care of the the changes.
kevo
ASKER
That makes sense, but still doesn't explain how or why the phone will update deleted items at times automatically without fetch or user interaction, but most of the time it doesn't. Thank you for your assistance and time though.
Your welcome. :)
ASKER
Please close as suggested.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Simon.