A customer of mine came up with what I thought was an interesting problem today and I can't figure out how to solve it. This customer can send HTML email to me and I can read it just fine. I can send HTML email to her and she can read it just fine. If the customer sends an HTML email to herself it shows up as plain text, double spaced, and has a text file attached that is the same thing, plain text, double spaced.
When I say plain text, by the way, I mean the HTML tags have been stripped. She's not looking at HTML code, she's looking at the human readable text, only with all formatting stripped.
She can obviously send HTML just fine, as it looks fine on my end. She can receive it fine cause what I send her looks fine on her end. WHY would sending the email to herself mess it up? I've tried composing and reading in Word, and composing and reading in Outlook's built in editor, too. No change. Also, Tools > Options > Preferences > Email Options > Read all standard mail in plain text is NOT checked. She used to send herself HTML emails and everything worked fine up until about 2 weeks ago. She insists she did not change anything, and now it doesn't work.
Can anyone help me out here? Personally I can't fathom why she'd want to send herself HTML emails, but obviously she has a reason and it's driving her batty that she can't do it, so consequently, it's driving me batty :)
Thanks in advance guys!
PS.. She is NOT on an Exchange server. POP3 and SMTP through her ISP, which has not changed since this used to work.