Hilal1924
asked on
Microsoft Exchange Server 2003 Active Sync .. Able to Send Mail, not able to Download Email
Hi Guys,
This is a peculiar problem. We are able to send email via mobile devices configured to use Microsoft ActiveSync but we are not able to download. when I do a manual syncronization from my CellPhone it successfully connects but doesn't download any email. This is happening to all users.
Nothing in the eventlog. ActivSync is working from browser, OMA is also working fine.
Any Clues ??
This is a peculiar problem. We are able to send email via mobile devices configured to use Microsoft ActiveSync but we are not able to download. when I do a manual syncronization from my CellPhone it successfully connects but doesn't download any email. This is happening to all users.
Nothing in the eventlog. ActivSync is working from browser, OMA is also working fine.
Any Clues ??
ASKER
All Tests Came out OK
Test-Result.jpg
Test-Result.jpg
Did you check the box to "Synchronize All Items in Inbox folder"?
ASKER
Hmm Still No luck:
Items Syncronized =0, Estimate Messages =5,
Everything is ging fine, just the messges are not getting downloaded.
Test2.jpg
Items Syncronized =0, Estimate Messages =5,
Everything is ging fine, just the messges are not getting downloaded.
Test2.jpg
I believe that the next step you should take is to recreate the activesync virtual directory. Here is a link on how to accomplish this...
http://support.microsoft.com/?kbid=883380
http://support.microsoft.com/?kbid=883380
ASKER
Nothing even after recreatingthe VD's. But one interesting thing happened- I rebooted the server and mail got downloaded to the cellphone immediately. But after than I couldn't download the mail again. So it worked only when I rebooted. Now it is not working again.
ASKER
Just some more Info: I justnticed Couple of 3033 event ID warnings in he evetviewer.
Check to make sure have correct settings for ActveSync
Note The virtual directories that are used by ActiveSync may still have incorrect settings even after you have recreated the virtual directories.
To make sure that the virtual directory settings are correct, follow these steps:
Start the Internet Information Services (IIS) Microsoft Management Server (MMS) snap-in on the Windows SBS 2003-based computer.
Expand Server_Name\Web Sites\Default Web Site.
Right-click Exchange-OMA, and then follow these steps:
Verify the following settings on the Virtual Directory tab:
The following check boxes are selected:
Script source access
Read
Write
Directory browsing
Log visits
Index this resource
Application name is unavailable, and Default Application is listed.
The Execute permissions setting is None.
The Application pool setting is unavailable, and ExchangeApplicationPool is listed.
Verify the following settings on the Directory Security tab:
The Enable anonymous access check box is not selected.
The Integrated Windows authentication check box is selected.
The Basic authentication check box is selected.
The Require secure channel (SSL) check box is not selected.
Close the Exchange-OMA Properties dialog box.
Right-click OMA, and then follow these steps:
Verify the following settings on the Virtual Directory tab:
The following check boxes are selected:
Read
Log visits
Index this resource
The Application name setting is /LM/W3SVC/1/root/OMA.
The Execute permissions setting is Scripts only.
The Application pool setting is ExchangeMobileBrowseApplic ationPool.
Verify the following settings on the Directory Security tab:
The Enable anonymous access check box is not selected.
The Integrated Windows authentication check box is not selected.
The Basic authentication check box is selected.
The Require secure channel (SSL) check box is not selected.
Close the OMA Properties dialog box.
Right-click Microsoft-Server-ActiveSyn c, and then follow these steps:
Verify the following settings on the Virtual Directory tab:
The following check boxes are selected:
Log visits
Index this resource
The Application name setting is /LM/W3SVC/1/root/Microsoft -Server-Ac tiveSync.
The Execute permissions setting is Scripts and Executables.
The Application pool setting is ExchangeApplicationPool.
Verify the following settings on the Directory Security tab:
The Enable anonymous access check box is not selected.
The Integrated Windows authentication check box is not selected.
The Basic authentication check box is selected.
The Require secure channel (SSL) check box is not selected.
Run the iisreset /noforce computer_name command to restart IIS on the Windows SBS 2003-based computer.
Reference - http://support.microsoft.com/default.aspx?scid=kb;en-us;937635
Note The virtual directories that are used by ActiveSync may still have incorrect settings even after you have recreated the virtual directories.
To make sure that the virtual directory settings are correct, follow these steps:
Start the Internet Information Services (IIS) Microsoft Management Server (MMS) snap-in on the Windows SBS 2003-based computer.
Expand Server_Name\Web Sites\Default Web Site.
Right-click Exchange-OMA, and then follow these steps:
Verify the following settings on the Virtual Directory tab:
The following check boxes are selected:
Script source access
Read
Write
Directory browsing
Log visits
Index this resource
Application name is unavailable, and Default Application is listed.
The Execute permissions setting is None.
The Application pool setting is unavailable, and ExchangeApplicationPool is listed.
Verify the following settings on the Directory Security tab:
The Enable anonymous access check box is not selected.
The Integrated Windows authentication check box is selected.
The Basic authentication check box is selected.
The Require secure channel (SSL) check box is not selected.
Close the Exchange-OMA Properties dialog box.
Right-click OMA, and then follow these steps:
Verify the following settings on the Virtual Directory tab:
The following check boxes are selected:
Read
Log visits
Index this resource
The Application name setting is /LM/W3SVC/1/root/OMA.
The Execute permissions setting is Scripts only.
The Application pool setting is ExchangeMobileBrowseApplic
Verify the following settings on the Directory Security tab:
The Enable anonymous access check box is not selected.
The Integrated Windows authentication check box is not selected.
The Basic authentication check box is selected.
The Require secure channel (SSL) check box is not selected.
Close the OMA Properties dialog box.
Right-click Microsoft-Server-ActiveSyn
Verify the following settings on the Virtual Directory tab:
The following check boxes are selected:
Log visits
Index this resource
The Application name setting is /LM/W3SVC/1/root/Microsoft
The Execute permissions setting is Scripts and Executables.
The Application pool setting is ExchangeApplicationPool.
Verify the following settings on the Directory Security tab:
The Enable anonymous access check box is not selected.
The Integrated Windows authentication check box is not selected.
The Basic authentication check box is selected.
The Require secure channel (SSL) check box is not selected.
Run the iisreset /noforce computer_name command to restart IIS on the Windows SBS 2003-based computer.
Reference - http://support.microsoft.com/default.aspx?scid=kb;en-us;937635
ASKER
Already followed that thing
ASKER
And it didn't work
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ASKER
Well All is well now that I figured it out :)
ASKER
We are Getting couple of intermittent 3005 EventIDs HTTP 503 errors.
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