kurtcostello
asked on
RSS feeds in outlook
I have outlook 2007 standard for all my users in my office. For some reason when I install it on a system and then open up outlook I can't add rss feeds. When I right click on the RSS feeds folder the "add a new rss feed option is greyed out." Also when I I am in account setting I don't even have an RSS feeds tab.
The weird thing about this is I just got a new laptop for the office that came with a trial version of office 2007. When I opened outlook in that it seemed to work. Then i loaded my version of offcie 2007 with my license and than the options were greyed out.
What could I be missing?
The weird thing about this is I just got a new laptop for the office that came with a trial version of office 2007. When I opened outlook in that it seemed to work. Then i loaded my version of offcie 2007 with my license and than the options were greyed out.
What could I be missing?
Are these clients members of a domain? Is it possible there's some group policy preventing you from utilizing RSS?
ASKER
The laptop is fairly new. I looked in the acvanced option the sync RSS feeds option is greyed out. If it is a group policy where would it be set in group policy so I can check?
There is an option to disable RSS in Group Policy but you will have needed the Office 2007 resource kit to apply the correct GPO template to the GPO settings.
http://www.microsoft.com/downloads/details.aspx?FamilyID=92d8519a-e143-4aee-8f7a-e4bbaeba13e7&displaylang=en
If you go into your Group Policy Management look to see if there are any named GPOs that deal specifically with Office 2007 or more specifically Outlook 2007. Select the Policy in the Left hand pane and then select the settings tab in the Right hand pane. Show all the user settings and look for a Folder labeled "Tools|Account Settings" and then a Sub folder called RSS Feeds. There is an entry called "Turn Off RSS feature" If this value exists in the view mode it is enabled.
You will need to Edit this GPO and find the same entry as above to then disable the entry. Ensure you change this value to disabled and not not configured as that won't help you current installations.
Word of warning if you are not familiar with GPOs get someone who is to assist especially if this template was added to the Default Domain Policy.
The following link has details on office deployment. which may give you some guidance on future issues with office.
http://technet.microsoft.com/en-us/library/cc178979.aspx
Happy hunting!
http://www.microsoft.com/downloads/details.aspx?FamilyID=92d8519a-e143-4aee-8f7a-e4bbaeba13e7&displaylang=en
If you go into your Group Policy Management look to see if there are any named GPOs that deal specifically with Office 2007 or more specifically Outlook 2007. Select the Policy in the Left hand pane and then select the settings tab in the Right hand pane. Show all the user settings and look for a Folder labeled "Tools|Account Settings" and then a Sub folder called RSS Feeds. There is an entry called "Turn Off RSS feature" If this value exists in the view mode it is enabled.
You will need to Edit this GPO and find the same entry as above to then disable the entry. Ensure you change this value to disabled and not not configured as that won't help you current installations.
Word of warning if you are not familiar with GPOs get someone who is to assist especially if this template was added to the Default Domain Policy.
The following link has details on office deployment. which may give you some guidance on future issues with office.
http://technet.microsoft.com/en-us/library/cc178979.aspx
Happy hunting!
ASKER
I just checked GPO for these setting and did not see that it was turned on. Another thing to mention that is weird, some of the computers that are having the issues are not even members of the domain. That laptop never got added to the domain. If is connected to the network through through DHCP that the domain is on but it is not a member. Another system that I am noticing this issue on is actuallually out of the office. If is however using the same Office standard license as the ones in the office. Could it have something to do with the media or license for office 2007 standard I have?
Do you run the install from a CD or an administrative installation on your network?
ASKER
I waa origionally from a CD. But the CD was placed on a share on our network. The other weird thing is somehow whoever put the files on the network made it so we don't have to enter the licnese key like we would if we used the CD.
ASKER
Does anyone have any ideas on this?
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ASKER
Ok I hate to open this one back up but I am still having a little trouble with this. Making the change in Group Policy worked. The problem I am having is I have some systems that are not members of my domain that used the same admin install. I can't seem to figure out how to fix those individual machines. I change the admin install so that the option to turn off RSS feeds in outlook is disabled. I tried both a repair install and a uninstall and reinstall. Still can get it to work.
Sorry for the long delay. I hope this is no longer an issue but if it is look for this registry key on the user device.
HKEY_CURRENT_USER\Software
If it exists look at the settings and they may look like the following.
DWORD: Disable
Value: 1
You should be able to delete the key and it will let you move on.
HKEY_CURRENT_USER\Software
If it exists look at the settings and they may look like the following.
DWORD: Disable
Value: 1
You should be able to delete the key and it will let you move on.
Can you see anything in 'Tools', 'Options' and select the 'Other' tab. Click the 'Advanced Options' button and see if you can Check 'Sync RSS feeds to the Common Feed List'? That may or may not help but hopefully we can work something out from there.
Cheers.