Unable to open JPEG files

We recieve .JPEG/JPG files from MAC and we are unable to open them under Windows XP. Everytime we get these files it gives us the error message "You can't view the file" from Windows Picture & Fax Viewer. We have tried it with Paint Brush or Microsoft Office Picture Manager. Same issue.
We can view those files if we have ACDsee or Irfanview no problem. So it is for sure that it is nothing wrong with the file. But our management doesnt aprrove to have any picture view software. They want to us to fix this via Windows patches.We need a Microsoft patch which helps to get this fixed.

Can you please help me here?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hi there,

This is not fixable via MS patches. The problem is in the way MAC creates its JPEG's vs the way MS Windows creates it's JPEGs.

Your only option is to use a picture viewing software (hence the reason why they were developed)

unfortunately your boss is going to continue having this problem untill he conceeds to allowing you to use ACDsee.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial

Jpeg and jpg are not the same file types.  Also, there are many different jpg types.  If you look are the image properties you'll see differences.  Check out this link:


Hope this helps.
I have never heard of a problem with PC's being unable to open jpegs created on a Mac. If these jpegs are e-mail attachments, they are probably being encoded improperly on the Mac end. If your Mac users are using Mac Mail, tell them to open their mail application and go to

Edit > Attachments > Always Send Windows Friendly Attachments.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

dbruntonQuid, Me Anxius Sum?Commented:
>> Jpeg and jpg are not the same file types.

Pardon?  See http://en.wikipedia.org/wiki/JPEG

They are the same file types.

What is probably happening here is that there is some inconsistency in the file format being produced by the Mac.  The Microsoft apps are refusing to open them because of this inconsistency.  Other apps have no problem in handling this inconsistency.  Early Adobe products from memory had a bug in producing jpeg files correctly.

Look at the comments provided by uucknaaa and strung
PearsonAusAuthor Commented:
Thanks alot for the effor. But I just found out that those files are not been able to open via standard MAC picture viewer. Looks like some issue with Adobe Photoshop. I am investigating this.......
dbruntonQuid, Me Anxius Sum?Commented:
dbruntonQuid, Me Anxius Sum?Commented:

Split points with Kavostylin due to comments in http://www.experts-exchange.com/Microsoft/Applications/Q_24429714.html?cid=238#a24447150 who also identified the file format inconsistency.
The last we heard from PearsonAus was that the files weren't even viewable using the standard MAC viewer.  From 24448068 the problem appeared to be some issue with Adobe that was going to be investigated and come back with specifics.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.