Unable to open JPEG files

Posted on 2009-05-21
Medium Priority
Last Modified: 2012-06-21
We recieve .JPEG/JPG files from MAC and we are unable to open them under Windows XP. Everytime we get these files it gives us the error message "You can't view the file" from Windows Picture & Fax Viewer. We have tried it with Paint Brush or Microsoft Office Picture Manager. Same issue.
We can view those files if we have ACDsee or Irfanview no problem. So it is for sure that it is nothing wrong with the file. But our management doesnt aprrove to have any picture view software. They want to us to fix this via Windows patches.We need a Microsoft patch which helps to get this fixed.

Can you please help me here?

Question by:PearsonAus

Accepted Solution

Kavostylin earned 672 total points
ID: 24447150
Hi there,

This is not fixable via MS patches. The problem is in the way MAC creates its JPEG's vs the way MS Windows creates it's JPEGs.

Your only option is to use a picture viewing software (hence the reason why they were developed)

unfortunately your boss is going to continue having this problem untill he conceeds to allowing you to use ACDsee.

LVL 14

Expert Comment

ID: 24447165

Jpeg and jpg are not the same file types.  Also, there are many different jpg types.  If you look are the image properties you'll see differences.  Check out this link:


Hope this helps.
LVL 53

Assisted Solution

strung earned 664 total points
ID: 24447174
I have never heard of a problem with PC's being unable to open jpegs created on a Mac. If these jpegs are e-mail attachments, they are probably being encoded improperly on the Mac end. If your Mac users are using Mac Mail, tell them to open their mail application and go to

Edit > Attachments > Always Send Windows Friendly Attachments.
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LVL 50

Assisted Solution

dbrunton earned 664 total points
ID: 24447754
>> Jpeg and jpg are not the same file types.

Pardon?  See http://en.wikipedia.org/wiki/JPEG

They are the same file types.

What is probably happening here is that there is some inconsistency in the file format being produced by the Mac.  The Microsoft apps are refusing to open them because of this inconsistency.  Other apps have no problem in handling this inconsistency.  Early Adobe products from memory had a bug in producing jpeg files correctly.

Look at the comments provided by uucknaaa and strung

Author Comment

ID: 24448068
Thanks alot for the effor. But I just found out that those files are not been able to open via standard MAC picture viewer. Looks like some issue with Adobe Photoshop. I am investigating this.......
LVL 50

Expert Comment

ID: 24697851
LVL 50

Expert Comment

ID: 24697870

Split points with Kavostylin due to comments in http://www.experts-exchange.com/Microsoft/Applications/Q_24429714.html?cid=238#a24447150 who also identified the file format inconsistency.
LVL 14

Expert Comment

ID: 24698234
The last we heard from PearsonAus was that the files weren't even viewable using the standard MAC viewer.  From 24448068 the problem appeared to be some issue with Adobe that was going to be investigated and come back with specifics.

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