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Cannot mount mailbox database

hi all

due to an HD error,the the first SG cannot be monted. i replaced that failed HD with a new one,but the problem still persists.

what can i do`?

we have exchange 2007 sp1



--------------------------------------------------------
OK
--------------------------------------------------------
--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Failed to mount database 'Mailbox Database'.
 
Mailbox Database
Failed
Error:
Exchange is unable to mount the database that you specified. Specified database: EX1\First Storage Group\Mailbox Database; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-1023)
.

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1
quickslvr
Asked:
quickslvr
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1 Solution
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Can you run a command
go to cmd and navigate to bin folder
eseutil /mh "location of the .edb file" complete location til lthe .edb name
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Also verify as there would be some error eventID's with source as MSExchangeIS, just let me know about them
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quickslvrAuthor Commented:
there are a whole bunch of:

A transient failure has occurred. The problem may resolve itself in awhile. The service will retry in 56 seconds. Diagnostic information:

Cannot open mailbox /o=AGT/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX1/cn=Microsoft System Attendant.
Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=AGT/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX1/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to make connection to the server. (hr=0x80040115, ec=-2147221227)
Diagnostic context:
    ......
    Lid: 12696   dwParam: 0x6D9      Msg: EEInfo: Generation Time: 2009-05-22 09:42:23:623
    Lid: 10648   dwParam: 0x6D9      Msg: EEInfo: Generating component: 2
    Lid: 14744   dwParam: 0x6D9      Msg: EEInfo: Status: 1753
    Lid: 9624    dwParam: 0x6D9      Msg: EEInfo: Detection location: 501
    Lid: 13720   dwParam: 0x6D9      Msg: EEInfo: Flags: 0
    Lid: 11672   dwParam: 0x6D9      Msg: EEInfo: NumberOfParameters: 4
    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp
    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[1]: Unicode string: EX1.AGT.local
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quickslvrAuthor Commented:
Error 0xfffffc01 starting Storage Group /DC=local/DC=AGT/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=AGT/CN=Administrative Groups/CN=Exchange Administrative Group (FYDIBOHF23SPDLT)/CN=Servers/CN=EX1/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
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quickslvrAuthor Commented:
looks like the whole D: partition has disappeared

its a RAID 5 partition where the database and the transaction logs are on
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quickslvrAuthor Commented:
Analysis results: Mailbox Database
Failed to retrieve database information

Details:
Error message is: The network name cannot be found.


Database information:
Selected domain controller: AD1
Selected Exchange server: EX1
Selected storage group: First Storage Group
Selected database: Mailbox Database

Solution:
There was a problem reading information from this file. This error could be caused by multiple issues. The most common reasons for this error are (1) the file is missing. (2) the file has a size of zero bytes. (3) the file is exclusively locked by another application. (4) the file has been damaged.

If the file is missing or damaged, locate another copy of the file. If the file is an Exchange streaming file (.STM file) and it cannot be restored, refer to Eseutil.exe documentation for information about generating a new streaming file. If another application has locked the file, stop that application or restart the server to force the lock to be released.
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quickslvrAuthor Commented:
An error was detected on device \Device\Harddisk1\DR1 during a paging operation.
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quickslvrAuthor Commented:
The system failed to flush data to the transaction log. Corruption may occur.
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Can you run the command on the .edb file
go to cmd and navigate to bin folder
eseutil /mh "location of the .edb file" complete location til lthe .edb name
 
and share the results with me
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quickslvrAuthor Commented:
sorry,which command where?
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quickslvrAuthor Commented:
looks like the RAID controller went south
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
what ? i didnt get what ur saying
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quickslvrAuthor Commented:
the RAID controller is damaged
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Wow...... so what are you now doing and how to proceed with the issue ?
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jawad1481Commented:
HI!

Is this a cluster ?

I think first of all you need to fix the hardware issues and later on we can move towards getting the database mounted.

Thanks.
Jawad.



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gauravbhandariCommented:
Hi,
First, check with the hardware. If that is fine, then follow the below steps:
1. Open Exchange Management Shell & run the command eseutil /mh "location of database file (.edb)".
2. Check the "Database State". If Clean Shutdown, good, follow this:
* Move all transaction log files to different folder along with .chk file.
* Mount the store.
3. If "Database State" is "Dirty Shutdown", then either restore from prevoius good backup or repair.

Thanks!!!
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Hello Gaurav,
I think the RAID is down so no where to go as of now.
Manpreet
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Any Updates on the issue ?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Hello quickslvr were you able to bring the RAID up and any progress on the issue ?
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quickslvrAuthor Commented:
yes, i could do it
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
So is the issue resolved or you are still facing issues ?
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
So are we still working on some issue ?
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quickslvrAuthor Commented:
no.its fixed. it was the RAID controller
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