Outlook 2007 client cannot connect to Exchange 2003 Organizational Forms Library


I am working on a site that is developing a new desktop build.  They have Office 2007 installed and are using an Exchange 2003 backend.  They have some Organizational Forms published to do with Company business and also KVS archiving.
The archiving emails are not displaying properly and when Tools -> Forms -> Choose Form is selected, the error message below is displayed.
 "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

Is there a problem using Exchange 2003 forms with Outlook 2007 or a problem connecting Outlook 2007 with the Organizational Forms Library?


Scott M
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Steven WellsSystems AdministratorCommented:
Perhaps the version of the form needs to be updated to work for outlook 2007. You may need to check with the vendor who created the form/products for this information.
SRMclachlanAuthor Commented:
I speculated that as a solution, but the forms are just not displayed in the Organizational Forms Library.  The list is blank and everytime you try and reselect the OFL, it displays the error message outlined above again.

Is that message a red herring and the connection to the OFL is ok and its just the forms that wont display?
Steven WellsSystems AdministratorCommented:
If the form is showing in oulook it means it can connect, have you tried clearing cache and downloading form again?

I woild guess that error is generic and not the acual error
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SRMclachlanAuthor Commented:
No, no forms are displaying in the Library list.  Its not that they can't be opened, they do not display.
Clearing cache is not the answer either for this problem.
As I said, is the error message "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." a red herring?

I have searched high and low for a problem similar to this on various forums and had no success.
Steven WellsSystems AdministratorCommented:
I would suggest it is either a permission on the system public folder

Perhaps make sure the public folder store is linked in the mailbox store
Can you post screen shot of oulook and public folder?

Steven WellsSystems AdministratorCommented:
Can you access the public folder from outlook. (just the normal tree)
SRMclachlanAuthor Commented:
I can understand why you would think that, but I have neglected to mention that it works on other versions of Outlook.  Both Outllook 2003 and 2000 work fine and have done for many years.
It is with the new build and Outlook 2007 that this error is returned when trying to access the OFL.
We have copied the forms locally and they work fine from Personal Folders.
I have attached a screener of the Error...
Steven WellsSystems AdministratorCommented:

I have done some looking and the only solution could be permissions.
I wonder if you can re-publish that form using outlook 2007 (along with ensuring your account has owner rights on the organizational forms library folder in the system public folder tree.)

You may also need to ensure the version of the form you are publishing is built for outlook 2007, as there are differences in the form structures.

I am not sure of the version of archiving product but you are using sunbelt, there is an article here

that addresses the issue with outlook 2007

Once the form is re-published, it should be viewable in outlook 2007.  I would double check the client permissions on the system public folder, organizational forms folder and ensure your account has owner rights.


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