upperfilter entry missing from Windows XP registry

Trying to solve ipod touch sync problem.  Apple support directed me to this link:http://support.apple.com/kb/TS2372

The lowerfilter entry was present, but the upperfilter entry is missing.  Can you suggest how I should deal with this?

I do not have install disks for my Lenovo laptop because it belongs to my employer, who installs and configures operating system software for all users.
philliemillieAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

orangutangCommented:
What specifically is your problem?
0
philliemillieAuthor Commented:
I'm sorry if I was not clear.  I am trying to solve an Ipod syncing problem using the instructions provided at the link in my original mail.

The instructions called for performing a function on the "upperfilter" entry in the registry (WindowsXP).  There was no upperfilter entry, so I am unsure as to how to proceed further.

I did not know whether I should attempt to find a way to restore the upperfilter entry.  So that is my original question, given that I cannot complete the "fix" given at the Apple Support link without following the instructions related to the "upperfilter" entry.

Should I do something about the fact that there is no upperfilter entry in my registry?  And if so, is there something that I can do?

Thank you.
0
orangutangCommented:
Have you tried uninstalling and reinstalling iTunes? Also, do you get an error message?
0
Cloud Class® Course: C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

dbruntonCommented:
It depends on what function you were doing with the upper filter entry.

A common fix for CD drives is to delete upper and lower filter entries.  This makes a lot of non working CD drives suddenly start working again.

The fact you don't have an upper filter entry isn't necessarily a cause for alarm.  Some people may have it and some people may not.

But what exactly was the instruction you were trying to do with the upper filter?

If it was a delete operation as I've described above then you can continue with the instructions you were given.

If unsure post the operation you were trying to do here.
0
philliemillieAuthor Commented:
Reply to orangutang:  Thanks for your question:  "Have you tried uninstalling and reinstalling iTunes? Also, do you get an error message?"

Yes, I reinstalled iTunes numerous times, deleting iTunes using Windows XP Add/Remove Programs in the Control Panel, re-downloading iTunes, and reinstalling.

Every times I get the message in the screenshot (attached):  "The registry settings used by the iTunes drivers for importing and burning CD's are missing....."

I have deleted all other CD burning software from my hard drive.  Nothing helps.

Additionally, I am unable to get iTunes on my computer (Lenovo T60p/Windows XP) to sync with my iPod Touch.

Thanks.
ITunes-errors.doc
0
philliemillieAuthor Commented:
To dbrunton:  Thanks for you question.  The function I was trying to do in the registry that involved the "upperfilter" is in the link included in my original and edited question.  I have attached the instructions which include the function I was trying to do (I was able to follow all the instructions up until I reached the  directions to cut the upperfilter value data and replace it, as given in the instructions.)

These instructions are from the Apple Support site in reference to the error reporting that the registry entries that iTunes uses to import and burn CD's were missing.  (Screenshot of error message attached to reply to orangutang, above)
Apple-Support.upperfilters.doc
0
dbruntonCommented:
Interesting.

Do you have full administrator rights on this computer?
Which anti virus do you have on your computer?

Something is stopping you from writing to the registry.

--------------------------------------------------------------------------------------------

Also see http://www.fixya.com/support/t1282813-itunes_registry_error_cd_dvd_not_being

and look for the Best Solution there and the instructions and the link.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
orangutangCommented:
So, did you add GEARAspiWDM?
0
philliemillieAuthor Commented:
Reply to both dbrunton and orangutang:

I have administrator rights.  I am using Norton anti-virus. I have tried turning off anti-virus before reinstalling iTunes, but I still get the same error message.

Thank you for the Fixya link.  I will look there, also.

I did not add GEARAspiWDM because I could not see how to do it, since the instructions for doing so involved using the upperfilters, which are not present.  I do not know if there is another way of doing this.

Thanks.
0
dbruntonCommented:
OK

So it looks like you have to manually enter the UpperFilter entry as per the link I gave above.
0
orangutangCommented:
Yeah, right-click, click "New", click "Multi-String Value" and type "upperfilters"
0
philliemillieAuthor Commented:
THANK YOU!
0
franked_itCommented:
I know this has already been solved, but for those looking, instead of adding values manually, you can re-install the latest drivers from GEAR by going to their website:
http://www.gearsoftware.com/support/drivers.php

This solved my drives having disappeared in Vista x64.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.