How to prevent accidental removal of non-virus by anti-virus software: ZoneAlarm Extreme Security

Posted on 2009-05-22
Medium Priority
Last Modified: 2013-11-22
When I earlier scanned my external HDDs with Rising Anti-virus, Rising deleted not only the viruses, but also non-viruses such as my Internet Favorites etc. Do most anti-virus softwares act like this? I have changed to ZoneAlarm Extreme Security now, and will soon use it to get rid of viruses. But I'm afraid the same thing will happen: it will remove also important personal files such as my Favorites. How can I prevent this?
Question by:hermesalpha

Accepted Solution

akrdm earned 1000 total points
ID: 24453271
You can usually add exceptions in most AV programs to prevent them from scanning the folders that have files you don't want removed.  If the AV scan finds something that it believes is a virus it will usually remove that file.  Try to add exceptions to not scan certain files or folders.
LVL 16

Expert Comment

ID: 24453455

Its possible for any antivirus to have false-positives and this is why its best to use the well-known brands only. ZoneAlarm should be good as per my experience, you can backup your favorites in another place to have a copy if the antivirus deletes them. Although, the good brands shouldn't have any problems.

Hope it helps.

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