Hi, I have a Citrix Farm with 2 Presentation Servers and access is gained through Web Interface through Secure Gateway. Everything has been running fine for months and suddenly today users get the following message when trying to log in:
'The supplied credentials could not be validated. Either they are incorrect, or there is a problem with the authentication system. Try again, or contact your help desk or system administrator for help. '
If I run the Secure Gateway Diagnostics on the Web Interface Server I get an Authority Server diagnostic tests failed against both servers. This seems to have coincided with the fact that one of the servers has died but I don't see how this could be the problem as logins should load balance to the other server.
Can anyone please tell me how I troubleshoot this issue.