Citrix Secure Gateway Authority Server Failed

Hi, I have a Citrix Farm with 2 Presentation Servers and access is gained through Web Interface through Secure Gateway.  Everything has been running fine for months and suddenly today users get the following message when trying to log in:

'The supplied credentials could not be validated. Either they are incorrect, or there is a problem with the authentication system. Try again, or contact your help desk or system administrator for help. '

If I run the Secure Gateway Diagnostics on the Web Interface Server I get an Authority Server diagnostic tests failed against both servers.  This seems to have coincided with the fact that one of the servers has died but I don't see how this could be the problem as logins should load balance to the other server.

Can anyone please tell me how I troubleshoot this issue.


Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Could you try removing the STA through CSG configuration wizard and add it again. And same on WI side..

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nicksbellAuthor Commented:
I tried that and when I tried to re add the STA server it said that it could not be contacted.  So I checked the STA server and for some reason the WWW service was disabled.  I re-enabled it and started the default website and now it is working again.  It is a bit strange how it just disabled itself, a bit worrying really but at least it is up and running again now.  Thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.