sarge657
asked on
Application Error "Exception GIFException"
So here is how it goes,
About a month or two ago, I try installing this game called "Combat Arms" or something. After installing it and fiddling around with it, I start getting these application errors. About 50-90 windows would pop up saying "Exception GIFException in module avi...." After all 90 would pop up (same exact window every time) it would close down to about two of them, and then the problem would go away (It would start up again once I restarted my computer).
First I tried System Restore. Helped only a little. Now the 90+ windows are gone, but every single time I start up my computer, I get about 4 of those message, and then it goes away after I close out of them all.
It really isn't affecting my computer except for being such a pain every time I start it up.
I Notice on the task bar that the error comes from a Linksys Program (Hence the Icon) which pretty much connected to my Router (I have since deleted the program, and Am now connecting through the Windows program).
Here is a picture:
http://i129.photobucket.com/albums/p219/sarge657/computererror.png
About a month or two ago, I try installing this game called "Combat Arms" or something. After installing it and fiddling around with it, I start getting these application errors. About 50-90 windows would pop up saying "Exception GIFException in module avi...." After all 90 would pop up (same exact window every time) it would close down to about two of them, and then the problem would go away (It would start up again once I restarted my computer).
First I tried System Restore. Helped only a little. Now the 90+ windows are gone, but every single time I start up my computer, I get about 4 of those message, and then it goes away after I close out of them all.
It really isn't affecting my computer except for being such a pain every time I start it up.
I Notice on the task bar that the error comes from a Linksys Program (Hence the Icon) which pretty much connected to my Router (I have since deleted the program, and Am now connecting through the Windows program).
Here is a picture:
http://i129.photobucket.com/albums/p219/sarge657/computererror.png
ASKER
@ Wartutrtle
I'm going to start downloading it now and will send you a log. Would you like this through email, or this website, or just post it here?
I'm going to start downloading it now and will send you a log. Would you like this through email, or this website, or just post it here?
You can attach it here as an attachment or just see if the problem persists after the SuperAntiSpyware (SAS) scan as well.
ASKER
SAS means SuperAntiSpyware.
ASKER CERTIFIED SOLUTION
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ASKER
Well I don't get ads as you say, and the problem isn't spyware but thanks anyway. I guess I will give you the points anyway for your help. Thanks for the advice and software recommendations.
Did you scan with SuperAntiSpyware at all?? MyWebSearch has different variants and I was talking about the generic behaviour of such spyware. I would normally prefer to get points only after the infections on your computer are finished.
ASKER
So I scanned, I quarantined, then removed. So then it asked me to restart, so I did, and when my computer did, Windows asked at bootup if I would like to start in Safe Mode or start Windows normally, so maybe it screwed something up, I don't really know, and no it didn't fix the original problem.
I am going to suggest another virus scan before suggesting some Windows specific solution. Since SuperAntiSpyware had found viruses in your PC, it would be best to get a thorough virus check done by Kaspersky:
http://www.kaspersky.co.uk/virusscanner
You need to open Internet Explorer (IE) as an administrator for this scan to work. Right-click on IE icon, 'Run as administrator' then goto the above link and start the scanning process. It will produce a log, please post that log here.
Secondly, right click on 'My Computer'->Manage->Device Manager. Looks for the Linksys device and right-click on it and 'Uninstall the device'. Then press F5 to refresh the Device Manager screen and let the Device Manager search for new hardware devices and let it install the drivers for it by itself.
Try those 2 things and let me know, how it goes. I will do my best to help you.
http://www.kaspersky.co.uk/virusscanner
You need to open Internet Explorer (IE) as an administrator for this scan to work. Right-click on IE icon, 'Run as administrator' then goto the above link and start the scanning process. It will produce a log, please post that log here.
Secondly, right click on 'My Computer'->Manage->Device Manager. Looks for the Linksys device and right-click on it and 'Uninstall the device'. Then press F5 to refresh the Device Manager screen and let the Device Manager search for new hardware devices and let it install the drivers for it by itself.
Try those 2 things and let me know, how it goes. I will do my best to help you.
ASKER
I'm not in Vista, so I couldn't do the right click "Run as Admin" feature, but it shouldn't matter considering I am set as the Admin on this computer.
Also IE is a total pain to me, the pop up for the Virus Scanner didn't show itself (Didn't load) so I did it through Mozilla Firefox. Worked probably just the same.
And the online scanner is taking awhile so I will just post back later, in the mean time, I see the Linksys Adapter but before I uninstall it, can I try disabling it? Then if that doesn't work I can uninstall.
My theory is, is that its not the actual adapter in the back of my computer (which connects me to the internet), its the program. But I will wait for your approval, just to be sure. (I don't want to uninstall the adapter, then not connect to the internet, and then have to look for the installation CD all over again.)
Also IE is a total pain to me, the pop up for the Virus Scanner didn't show itself (Didn't load) so I did it through Mozilla Firefox. Worked probably just the same.
And the online scanner is taking awhile so I will just post back later, in the mean time, I see the Linksys Adapter but before I uninstall it, can I try disabling it? Then if that doesn't work I can uninstall.
My theory is, is that its not the actual adapter in the back of my computer (which connects me to the internet), its the program. But I will wait for your approval, just to be sure. (I don't want to uninstall the adapter, then not connect to the internet, and then have to look for the installation CD all over again.)
ASKER
Scan came back with apparently nothing.
Yes, try disabling the adapter for once and see if you still get the error. If the error is still coming up, then it could be the Linksys program that is installed. In your HijackThis log, I can see the following entries from LinkSys:
Running Processes:
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
System Service:
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
We can try disabling the service by going to 'Start Orb'->services.msc.
Then find the service called 'WMP54Gv4SVC - GEMTEKS' and double-click on it and 'disable' in startup type and then reboot to see if you get any more errors.
Running Processes:
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe
System Service:
O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe
We can try disabling the service by going to 'Start Orb'->services.msc.
Then find the service called 'WMP54Gv4SVC - GEMTEKS' and double-click on it and 'disable' in startup type and then reboot to see if you get any more errors.
ASKER
MR. WARTURTLE I CAN'T THANK YOU ENOUGH.
Finally! Finally, I don't have to deal with the absolute annoyance of it at startup!
By the way the second thing worked, not disabling the adapter (disconnected my internet), but going in and disabling the service.
Thank you again, again, and again. You stuck through with me and you did it. If I could change back my rating from a B to an A I would do it in a heart beat. I do believe you still received the points. (I will mark your comments as helpful)
YES!! Thanks again.
Finally! Finally, I don't have to deal with the absolute annoyance of it at startup!
By the way the second thing worked, not disabling the adapter (disconnected my internet), but going in and disabling the service.
Thank you again, again, and again. You stuck through with me and you did it. If I could change back my rating from a B to an A I would do it in a heart beat. I do believe you still received the points. (I will mark your comments as helpful)
YES!! Thanks again.
Glad to know that the problem has been resolved :) I can ask for administrator's help to change the rating from B to A, that is not a problem. I don't like giving up on anything and its good to see that the problem has been resolved.
Secondly, could you download HijackThis and send me a log to have a look at, it can be downloaded from: http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
Its basically a logging tool.