LaCie USB 3TB Storage Device

I just purchased a new LaCie USB 3TB Storage Device.  When I plug it, my XP wSP3 machine doesn't recognize the device with the following error:

Event ID ( 6 ) in Source ( USBSTOR ) cannot be found.

The same happens when I use the firewire connection except the source is (sbp2port).  I have other USB HDD's that work properly.  A VISTA Premium machine see's the device properly.
Who is Participating?
jameswhite11Connect With a Mentor Author Commented:
This device is not 32-bit XP compatible.  It has since failed to even start up.  Apparently the disk controller or both of the disks have failed.
Try to update your motherboard (especially your USB + Chipset) drivers.
Install chipset drivers first.
It might be best to go to the device manager and uninstall your usb controllers first, and then install the newly downloaded drivers.
jameswhite11Author Commented:
I checked on DELL's website and there wasn't any newer drivers for the chipset.
Ok, then the problem has to be with the lacie disk or its drivers.
Check (if available) for the disks latest firmware and check the lacie support internet page if there are patches or drivers available for this disk.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.