Remote Assistance Failed to initiate

Posted on 2009-05-25
Medium Priority
Last Modified: 2012-05-07
Dear All,

On one computer, when I try to offer Remote Assistance to a user, intial screen is shown but error message "Logon Message - You do not have access to logon to this session" appears.
I'm a domain administrator and remote access policies are enbled.
I'm able to use Remote Desktop.

In the eventviewer I have nothing except information message "5270 - Remote Assistance : A remote assistance ticket has been created with duration: 0.17hrs for user <Computer name>\<username>".

Help !
Question by:itromont
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LVL 63

Assisted Solution

SysExpert earned 160 total points
ID: 24485636
Not sure, but I would try with a different user profile/ login.

Perhaps a local profile is corrupted.

I hope this helps !

Author Comment

ID: 24490011
HI, Thanks for your proposition.
But I already try to use a different Expert / local user but I have this error message in all cases.
LVL 63

Assisted Solution

SysExpert earned 160 total points
ID: 24494917
have you tried a repair install or at least

sfc /scannow

have you checked for viruses or malware ( Hijackthis ver 2.02 or newer at trendmicro- free )

I hope this helps !

Accepted Solution

itromont earned 0 total points
ID: 24578343
Problem was due to wrong data in the registry here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server

Unfortunately I don't know exactly which key as I imported all the structure.

Author Comment

ID: 24690278
Close the question as no solution provided.
Fixed the issue myself by importing new setting in the registry.

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