Kyocera KM-C4035E scanning to local FTP issue.

Hi,
We have a Kyocera KM-C4035E Multi Functional Printer/Scanner/Copier/Fax machine. I have setup a local FTP to receive scans since e-mail scanning with this MFP is unreliable. The FTP server is local, but when scanning documents to the FTP the scanner goes out to the internet and then comes back to the FTP server via the internet. The scanner is hooked up and is on the local network. I can see that the scanner connects to the FTP through the internet as the speed that it uploads is our ISP uploading speed.
I've looked into the scanner settings and cannot see anything that can be configured for the scanner to realize that the FTP is local. The scanner is setup to use our local gateway and dns.
Anyway to make the scanner scan the pages into local FTP without using the internet to connect and then back to our network?
We have a Linksys RV082 router. I have setup some settings but still not working.
We still would like to have the scanner use the internet as some documents are sent right from the scanner through email to other offices.
Thanks in advance. Let me know if you need more info.
dsamboAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

hdhondtCommented:
XP includes a built-in FTP service component that lets FTP clients connect to the machine and read or write files; however, this service doesn't install by default. To install the FTP service, perform the following steps:

Start the Control Panel Add/Remove Programs applet (go to Start, Control Panel, then click Add/Remove Programs).
Select Add/Remove Windows Components.
Select Internet Information Services (IIS), then click Details.
Select the File Transfer Protocol (FTP) Service check box, then click OK.
Click OK to close all dialog boxes.
0
dsamboAuthor Commented:
Yes, I am using IIS for FTP Server.
I have tried WS-FTP Server and Serv-U FTP server and those have the same symptom.
I don't think its the FTP Server, its the MFP.
0
dsamboAuthor Commented:
Maybe I should clarify more.
The scanner has an IP of 192.168.0.202. The FTP server has an IP of 192.168.0.30. I am not using the server name in the connection string; using the IP address. The scanner does not pickup that the FTP Server is on the local network and routes itself to the internet and then back to our network to connect to the FTP. I would like the scanner to look for the FTP Server locally first.
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

hdhondtCommented:
Try entering its IP address in your browser. From there you should be able to tell it where to find the FTP server.
0
dsamboAuthor Commented:
There is nothing in the menu of the scanner that I can select as local. It's weird that the scanner does not pickup 192 as a local address. I was thinking there is something wrong with the DNS server, but if connecting from a computer locally the transfer rates are much higher.
I will try to see if it's possible to route the scanner properly from the router.
0
dsamboAuthor Commented:
Turned out to be the network switch. We had an old 24-port Dell switch. I had to replace it so decided to do it a couple of weekend ago. Also changed the switch connecting the MFP and now everything is good.
Thanks for all the replies.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking Protocols

From novice to tech pro — start learning today.