USB's not working
Hi
Got a Dell Precision 360 which none of the USB ports work, it has 5 on the back and 2 on the front and none work, they supply power as a mouse the light comes on, on a memory stick again the light comes on but neither work. i have updated Bios and reformated hard drive and reloaded Windows XP prof, bios says usbs sre enabled. Not sure what else i can do.
Got a Dell Precision 360 which none of the USB ports work, it has 5 on the back and 2 on the front and none work, they supply power as a mouse the light comes on, on a memory stick again the light comes on but neither work. i have updated Bios and reformated hard drive and reloaded Windows XP prof, bios says usbs sre enabled. Not sure what else i can do.
ASKER
Hi Punky
No, mouse does not work, the optical light comes on and both usb stick and mouse work on another machine. Device manager is clean, ie no exclamation marks.
No, mouse does not work, the optical light comes on and both usb stick and mouse work on another machine. Device manager is clean, ie no exclamation marks.
if it does not work on a fresh install, you have bad hardware.
any errors in device manager ?
i suppose you did install all the motherboard drivers ? here they are :
http://support.euro.dell.com/support/downloads/driverslist.aspx?c=uk&l=en&s=gen&ServiceTag=&SystemID=WRK_PNT_P4_360&os=WW1&osl=en&catid=&impid=
you can also test if a PCI to usb card works
any errors in device manager ?
i suppose you did install all the motherboard drivers ? here they are :
http://support.euro.dell.com/support/downloads/driverslist.aspx?c=uk&l=en&s=gen&ServiceTag=&SystemID=WRK_PNT_P4_360&os=WW1&osl=en&catid=&impid=
you can also test if a PCI to usb card works
ASKER
Hi nobus
Yes i did install the chipset drivers, there are 2 sets of usb's, 2 on the front and 5 on the back, if it was hardware i would not expect both sets not to work, or an i wront with that assumption?
Yes i did install the chipset drivers, there are 2 sets of usb's, 2 on the front and 5 on the back, if it was hardware i would not expect both sets not to work, or an i wront with that assumption?
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Check in Device Manager and usn entries there see if any yellow mark?