USB's not working

Posted on 2009-05-25
Medium Priority
Last Modified: 2013-11-09
Got a Dell Precision 360 which none of the USB ports work, it has 5 on the back and 2 on the front and none work, they supply power as a mouse the light comes on, on a memory stick again the light comes on but neither work.  i have updated Bios and reformated hard drive and reloaded Windows XP prof, bios says usbs sre enabled.  Not sure what else i can do.
Question by:kev-griggs
  • 2
  • 2
LVL 39

Expert Comment

ID: 24469370
Can you use usb mouse? if so, it is working. I would test the usb stick on other PC to verify it works ok first.
Check in Device Manager and usn entries there see if any yellow mark?

Author Comment

ID: 24470699
Hi Punky
No, mouse does not work, the optical light comes on and both usb stick and mouse work on another machine.  Device manager is clean, ie no exclamation marks.
LVL 93

Expert Comment

ID: 24470760
if it does not work on a fresh install, you have bad hardware.
any errors in device manager ?
i suppose you did install all the motherboard drivers ? here they are :

you can also test if a PCI to usb card works

Author Comment

ID: 24470818
Hi nobus

Yes i did install the chipset drivers, there are 2 sets of usb's, 2 on the front and 5 on the back,  if it was hardware i would not expect both sets not to work, or an i wront with that assumption?
LVL 93

Accepted Solution

nobus earned 1500 total points
ID: 24471834
yes you are wrong, it comes from the same chip

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

I have purchased two new systems and both are now Universal Extensible Firmware Interface (UEFI) based. UEFI is replacing BIOS for the desktop PC. It is a Linux based firmware with enough robustness it can communicate with a website without loading …
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question