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Schannel Event ID 36865

The following system error occurs: 'A fatal error occurred while opening the system DSS cryptographic module. Operations that require SSL or TTL cryptographic protocol will not work correctly. The error code is 0x80090006' This error occurred after installing a Microsoft critical update. The operating system is Windows XP SP3. I have uninstalled the last update and have updated and registered the associated dll's. I have removed IE7 and reinstlled IE6 with the same result. IE^ and IE7 both indicate a Cipher Strenght: 0 bit. I have also ran 'sfc /scannow' but to no avail.

Jonvee

It may not be convenient for other resons, but have you tried a System Restore to a time prior to the critical update install?

Jonvee

Start>All Programs>Accessories>System Tools>System Restore.
If unsuccessful you can 'undo' the System Restore function.

If all else fails you could consider the 'fall back' option and perform a repair install >>
http://www.michaelstevenstech.com/XPrepairinstall.htm

fmt12702

ASKER

I have tried the windows restore function but windows could not find a valid restore point.
I was hoping to avoid a repair install if at all possible. Are there any other possible corrective measures.

Jonvee

Aware that your problem originated from a MS update, it is still possible for Malware to have triggered an action at this time to disable your System Restore.

Suggest therefore that you thoroughly scan for Malware & viruses, Malwarebytes being a good start.

Recommend downloading, then updating Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php
When updated, reboot into Safe Mode by selecting F8 at bootup & run a scan.

Tutorial available, if you require >
http://www.bleepingcomputer.com/forums/lofiversion/index.php/t169669.html

Jonvee

Could you also confirm whether your Microsoft Update functionality is still working please?

If it isn't, it's quite likely that you need to re-register further files.

fmt12702

ASKER

I have run the Malwarebytes, Avast boot scan and torjan remover in normal windows mode and in boot mode. I have also performed the same scans using a PEbuilder boot XP CD. No problems were found. I have also use Regcure to scan the register and it did correct some association errors. I have also used Window Defender to scan the drive. I have also used Dial-a-Fix to repair the WU/WUAU update servies and to register the Explore/IE/OE/shell/WMP files.

I am able to connect to the Update service but after scaning my computer file the following is error is displayed:
"The website has encountered a problem and cannot display the page you are trying to view. Error number: 0x80090305"

Jonvee

Thanks for the feedback ..
Knowing that you're running XP SP3 i'm wondering if your update ActiveX control is the right version ... perhaps a recent XP repair has replaced a more recent version?
http://support.microsoft.com/kb/916259

Studying this list at present>
"Error number: 0x80090305":
http://groups.google.com/group/microsoft.public.windowsupdate/search?q=0x80090305&start=0&scoring=d&hl=en&

It's going to take a while but i'm also ploughing through this MS article >
"Microsoft Update":
http://winhlp.com/node/36

Jonvee

Worth studying >
Updates are not installed successfully from Windows Update,etc, ...
http://support.microsoft.com/kb/943144/

fmt12702

ASKER

I have reviewed all of the MS articles and have followed there recommendations without any change. I have attached section from the WindowsUpdate.log following a Windows Defender request for update perhaps this maybe of some help. IE7 is also reporting a "Cipher Strength: 0".

2009-05-29	20:11:07:890	 584	ff8	COMAPI	-------------
2009-05-29	20:11:07:890	 584	ff8	COMAPI	-- START --  COMAPI: Search [ClientId = Windows Defender]
2009-05-29	20:11:07:890	 584	ff8	COMAPI	---------
2009-05-29	20:11:07:906	1116	c0c	Agent	*************
2009-05-29	20:11:07:906	1116	c0c	Agent	** START **  Agent: Finding updates [CallerId = Windows Defender]
2009-05-29	20:11:07:906	1116	c0c	Agent	*********
2009-05-29	20:11:07:906	1116	c0c	Agent	  * Online = Yes; Ignore download priority = No
2009-05-29	20:11:07:906	1116	c0c	Agent	  * Criteria = "(IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains '0a487050-8b0f-4f81-b401-be4ceacd61cd') or (IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains '8c3fcc84-7410-4a95-8b89-a166a0190486')"
2009-05-29	20:11:07:906	1116	c0c	Agent	  * ServiceID = {00000000-0000-0000-0000-000000000000}
2009-05-29	20:11:07:906	1116	c0c	Agent	  * Search Scope = {Machine}
2009-05-29	20:11:07:906	 584	ff8	COMAPI	<<-- SUBMITTED -- COMAPI: Search [ClientId = Windows Defender]
2009-05-29	20:11:07:921	1116	c0c	Misc	Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-29	20:11:07:921	1116	c0c	Misc	 Microsoft signed: Yes
2009-05-29	20:11:08:093	1116	c0c	Misc	Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-29	20:11:08:093	1116	c0c	Misc	 Microsoft signed: Yes
2009-05-29	20:11:08:093	1116	c0c	Agent	Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
2009-05-29	20:11:08:093	1116	c0c	Misc	Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-05-29	20:11:08:093	1116	c0c	Misc	 Microsoft signed: Yes
2009-05-29	20:11:08:328	1116	c0c	Misc	Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2009-05-29	20:11:08:328	1116	c0c	Misc	 Microsoft signed: Yes
2009-05-29	20:11:08:421	1116	c0c	Misc	Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2009-05-29	20:11:08:421	1116	c0c	Misc	 Microsoft signed: Yes
2009-05-29	20:11:08:437	1116	c0c	Misc	Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2009-05-29	20:11:08:437	1116	c0c	Misc	 Microsoft signed: Yes
2009-05-29	20:11:08:609	1116	c0c	Misc	WARNING: Send failed with hr = 80090305.
2009-05-29	20:11:08:609	1116	c0c	Misc	WARNING: SendRequest failed with hr = 80090305. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-29	20:11:08:609	1116	c0c	PT	  + Last proxy send request failed with hr = 0x80090305, HTTP status code = 0
2009-05-29	20:11:08:609	1116	c0c	PT	  + Caller provided credentials = No
2009-05-29	20:11:08:609	1116	c0c	PT	  + Impersonate flags = 0
2009-05-29	20:11:08:609	1116	c0c	PT	  + Possible authorization schemes used = 
2009-05-29	20:11:08:609	1116	c0c	PT	WARNING: GetConfig failure, error = 0x80090305, soap client error = 5, soap error code = 0, HTTP status code = 200
2009-05-29	20:11:08:609	1116	c0c	PT	WARNING: PTError: 0x80090305
2009-05-29	20:11:08:609	1116	c0c	PT	WARNING: GetConfig_WithRecovery failed: 0x80090305
2009-05-29	20:11:08:609	1116	c0c	PT	WARNING: RefreshConfig failed: 0x80090305
2009-05-29	20:11:08:609	1116	c0c	PT	WARNING: RefreshPTState failed: 0x80090305
2009-05-29	20:11:08:609	1116	c0c	PT	WARNING: StartCategoryScan failed : 0x80090305
2009-05-29	20:11:08:625	1116	c0c	Agent	  * WARNING: Exit code = 0x80090305
2009-05-29	20:11:08:625	1116	c0c	Agent	*********
2009-05-29	20:11:08:625	1116	c0c	Agent	**  END  **  Agent: Finding updates [CallerId = Windows Defender]
2009-05-29	20:11:08:625	1116	c0c	Agent	*************
2009-05-29	20:11:08:625	1116	c0c	Agent	WARNING: WU client failed Searching for update with error 0x80090305
2009-05-29	20:11:08:625	 584	80c	COMAPI	>>--  RESUMED  -- COMAPI: Search [ClientId = Windows Defender]
2009-05-29	20:11:08:625	 584	80c	COMAPI	  - Updates found = 0
2009-05-29	20:11:08:625	 584	80c	COMAPI	  - WARNING: Exit code = 0x00000000, Result code = 0x80090305
2009-05-29	20:11:08:625	 584	80c	COMAPI	---------
2009-05-29	20:11:08:625	 584	80c	COMAPI	--  END  --  COMAPI: Search [ClientId = Windows Defender]
2009-05-29	20:11:08:625	 584	80c	COMAPI	-------------
2009-05-29	20:11:08:625	 584	4ac	COMAPI	WARNING: Operation failed due to earlier error, hr=80090305
2009-05-29	20:11:08:625	 584	4ac	COMAPI	FATAL: Unable to complete asynchronous search. (hr=80090305)
2009-05-29	20:11:13:625	1116	c0c	Report	REPORT EVENT: {E35C3AA2-FD7A-4D46-8B3E-B3C1FF50929A}	2009-05-29 20:11:08:625-0500	1	148	101	{00000000-0000-0000-0000-000000000000}	0	80090305	Windows Defender	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80090305.

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Jonvee

From your log entry, for example >> "COMAPI FATAL: Unable to complete asynchronous search. (hr=80090305)"

Here's a lengthy dialogue you may wish to read between MowGreen (MVP) and a user. It may not have your answer but it's worth perusing nevertheless, and again it suggests the re-registering of files >
http://forums.techarena.in/windows-update/602186.htm

Continuing periodically to investigate ...

fmt12702

ASKER

I have re registered the files with on exception. I can not register the schannel.dll The following message was generated: "schannel.dll was loaded, but the DLLRegsiterServer entry point was nor found. The file was not registered". I tried to register it directly in the system32 directory but had the same result. I booted to safe mode and tried again with the same result. Are there any support files required for it registration? The operating system is XP SP3.

Jonvee

Reference >> "schannel.dll was loaded, but the DLLRegisterServer entry point was not found. The file can not be registered"

Was there any other error, or any mention of a msjava.dll ?
Why i ask ... found your error mentioned in this forum. If you scroll to approx 60% you'll see the reference is made following the list of dll files >>
If you read on, you'll see it proved to be a missing msjava.dll.

Details> http://www.5starsupport.com/ipboard/lofiversion/index.php?t7753.html

It seems the same problem has been reported here >
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=293394&forumid=1

fmt12702

ASKER

I ran to reg.bat program and found the dssenh.dll and msjava.dll where missing. I downloaded the two DLL's and registered them and IE7 is functioning correctly. I want to thank you for all of your in resolving this issue.

ASKER CERTIFIED SOLUTION

Jonvee

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fmt12702

ASKER

Thanks again for all of your help the blogs really help in sorting out difficult problems. Also the Depend Walker is a real nice program as it help find one other dependent DLL.

Jonvee

You're welcome. Thank you.