Pls help - Arcserve R12.0 SP1 E8604 error

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also are there any errors in the event viewer - application log? (around the same time as this arcserve error)

ASKER

Hi
after I restart the CA agent service in the SQL server. Able to backup some of the SQL satabse now. But still encounter the same error for 1-2 database.

The current Max VDI wait time is set as "9000000", do i need to change to what value?

Thanks for the help.

ASKER

Hi
here's the error:

Type Date Job Session Message
----------------------------------------------------------------------------------------------------
E8604 xxxx 05/27/2009 09:31:56 AM 268 Failed to start backup. (DBNAME=distribution, EC=xxxx:[SQL Server] szSqlState = 08S01,fNativeError = 0, errMsg = [Microsoft][ODBC SQL Server Driver]Communication link failure)

E8604 xxxx 05/27/2009 09:31:54 AM 268 144 Failed to start backup. (DBNAME=DM_LIBDB, EC=xxxx:[SQL Server] szSqlState = 01000,fNativeError = 3624, errMsg = [Microsoft][ODBC SQL Server Driver][SQL Server]Location: recbase.cpp:1378Expression: m_offBeginVar < m_SizeRecSPID: 66Process ID: 1832)

E8602 xxxx 05/27/2009 09:31:53 AM 268 144 Failed to read from database. (DBNAME=DM_LIBDB, EC=xxxx:Backup Agent Error - (407) "VDI message: An abort request is preventing anything except termination actions.".)

SOLUTION

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ASKER

Hi
problem still persist for that few SQL databases :(
I've already changed the VDI time. Any more suggestion?
Thank you.

SOLUTION

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ASKER

I have the following in the Application Event Log :

17066 :
SQL Server Assertion: File: <recbase.cpp>, line=1378
Failed Assertion = 'm_offBeginVar < m_SizeRec'.

18052 :
Error: 3624, Severity: 20, State: 1.

3041 :
BACKUP failed to complete the command backup database [xxxx] to virtual_device = 'DBASQL_xxxx_PID13828TID8888BID0TS78e3c66eVD0' WITH BLOCKSIZE=65536, BUFFERCOUNT=1, MAXTRANSFERSIZE=2097152

18210 :
BackupSoftFile::WriteMediaFileMark: failure on backup device 'DBASQL_xxxx_PID13828TID8888BID0TS78e3c66eVD0'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).

18210 :
BackupVirtualDeviceFile::RequestDurableMedia: Flush failure on backup device 'DBASQL_xxxx_PID13828TID8888BID0TS78e3c66eVD0'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).

SOLUTION

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ASKER

The errors encountered on arcserve are similiar to the following:
E8604 Failed to start backup. (DBNAME=xxx, EC=xxx:[SQL Server] szSqlState = 08S01,fNativeError = 0, errMsg = [Microsoft][ODBC SQL Server Driver]Communication link failure)

Btw, the backup host is on a server using arcserve R12 whereas the sql server being backup is on another server installed with the arcserve sql agent.

Is the a need to restart the sql server or sql services? or restart the backup host server?

SOLUTION

DabblerWiz

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