Installer error when using non-admin Vista account

Hi - we are a software house using Setup Factory 7.0.6.1 to build our installers. Today we've been testing problems reported by customers relating to when they are logged into Vista as a Standard (not Admin) user type with User Account Control turned off.

1. If they attempt to install our app into the default location - i.e. inside the Program Files directory - as soon as files start to get installed, they get the following message...

"Could not create uninstall data folder:
C:\Program Files\[our app name]\uninstaller"

If they click OK the install is abandoned.

2. If they now try to install the app in a different location - i.e. outside the Program Files directory - then right at the end of the process, after all the files have been copied across, they get the following message...

"Could not open uninstall Registry key for writing:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall\[our app name]"

They can click the OK button to continue but it's a bit discerting plus as a result there is no option to uninstall our program from the Programs control panel.

We've posted this problem on the Setup Factory forum and the only suggestion from there was for us to set our installer to require elevated Admin privileges when it runs. It already has this setting so that's not the problem - any thoughts??
TedMoreyAsked:
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pcfreakerCommented:
Hi, did you try the regular way?

To configure an application to always run elevated

Right-click an application that is not likely to have been assigned an administrative token, such as a word processing application.

Click Properties, and then select the Compatibility tab.

Under Privilege Level, select Run this program as an administrator, and then click OK.
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TedMoreyAuthor Commented:
We have tried that and it makes no difference - it appears that having UAC = OFF, stops the elevation taking place. We are stumped as to why this could be happening.
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pcfreakerCommented:
You mean that when you turn off uac it neither works?
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TedMoreyAuthor Commented:
The problems I originally described were seen when logged in as a Standard (non-Admin) user with UAC turned OFF.
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pcfreakerCommented:
Hmh, sorry I misread. I have tryed elevating installer apps and doesn't work either.  You get the registry error since the user has no priviledges to edit it. Sorry to ask, the issue is not executing the app already installed, instead when installing is your main issue right?
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TedMoreyAuthor Commented:
Yes that's correct, it's the installer that we're interested in - in Setup Factory there is an option to use Admin rights to install, but that's just not happening when UAC is turned off. If you can verify this is this a Microsoft issue?
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pcfreakerCommented:
Hmh, I would not assure that, nonetheless let me get back to you on my findings...
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TedMoreyAuthor Commented:
Still very interested in learning a solution to this - if anyone has any ideas.
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Windows Vista

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