GFI Mail Essentials

Hi guys,

We have a big problems with the GFI POP2Exchange service.

Every now and then it just stops downloading the emails with nothing in the event logs. The only way to get it working again is to stop and then restart the Pop2Exchange service.  

This is what it logs in GFI POP2Exchange (I can supply more detailed logs if needed):

Logged out from mailbox client@ISP.COM.
GFI POP2Exchange service stopped.
GFI POP2Exchange service started.
Successfully logged in to mailbox client@ISP.COM.

This is starting to happen more often and it's pretty random.

Initially, there was a version 14 installed but we recently uninstalled that and installed version 12 just to see if this will stop happening. It didn't.

Any advice how to fix this will be appreciated.

Thank you.

Marc JacobsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Just to confirm, you haven't exceeded the number of installed licenses?
Marc JacobsAuthor Commented:
No, we have 25 user license and only 3 users at the moment.
Marc JacobsAuthor Commented:
Having uninstalled completely and then re-installed the program, after a reboot inbetween the problem has not come back.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.