shedmun
asked on
Receiving "outlook failed to start correctly last time" message
When I start Outlook 2003, I get this message "outlook failed to start correctly last time" and it restarts, then asks if I want to start in Safe Mode. The only way to get it open is to say yes. I've researched other answers and the most popular one is to delete the resiliency key from the registry
(HKLM\Software\Microsoft\W
and
HK_USERS\S-x-xxxx&.\&..\So
UNFORTUNATELY, I do not have these registry keys so therefore, I can't delete them.
Can someone tell me A) how to fix the problem and/or B) why I don't have this resiliency key to delete because it sounds like that fixes everyone's problem.
And FYI, I have removed all add ins, and reinstalled Office. Thanks in advance.
(HKLM\Software\Microsoft\W
and
HK_USERS\S-x-xxxx&.\&..\So
UNFORTUNATELY, I do not have these registry keys so therefore, I can't delete them.
Can someone tell me A) how to fix the problem and/or B) why I don't have this resiliency key to delete because it sounds like that fixes everyone's problem.
And FYI, I have removed all add ins, and reinstalled Office. Thanks in advance.
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ASKER
I've tried everything both of you mentioned. Re-created the mail profile twice now with no luck. Any other suggestions?
ASKER
Ok I think I figured it out. I read on a site that the 'outcmd.dat' file needed to be replaced. I closed Outlook, deleted the file, restarted Outlook, and did not receive the message I'd been getting.
The file is located in C:Docs & Settings\User\App Data\Microsoft\Outlook
Hopefully this solves the problem but like I said, it did not give me the error message when I started Outlook this time. Thanks for your effort!
The file is located in C:Docs & Settings\User\App Data\Microsoft\Outlook
Hopefully this solves the problem but like I said, it did not give me the error message when I started Outlook this time. Thanks for your effort!
http://support.microsoft.com/kb/298838