Receiving "outlook failed to start correctly last time" message

Posted on 2009-05-26
Medium Priority
Last Modified: 2012-06-27
When I start Outlook 2003, I get this message "outlook failed to start correctly last time" and it restarts, then asks if I want to start in Safe Mode.  The only way to get it open is to say yes. I've researched other answers and the most popular one is to delete the resiliency key from the registry

(HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\11.0\Outlook\Resiliency



UNFORTUNATELY, I do not have these registry keys so therefore, I can't delete them.  

Can someone tell me A) how to fix the problem and/or B) why I don't have this resiliency key to delete because it sounds like that fixes everyone's problem.

And FYI, I have removed all add ins, and reinstalled Office.  Thanks in advance.
Question by:shedmun
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Expert Comment

ID: 24480150
LVL 17

Accepted Solution

Suraj earned 2000 total points
ID: 24480226
IF you haven't already; restart PC and open Outlook in safe mode, close and reopen. Sometimes it works if not, try this:

Step 1: Disable Anti-Virus programs or some other third party program


Please disable any Anti-Virus, firewalls, spy, Anti-Spam programs and check whether you have installed any third party program related to Outlook on your computer. If so, please temporarily disable it.

Does the problem still persist? If so, please go on to the next step:

Step 2: Start Outlook in Safe Mode

1. Quit Outlook.

2. Choose Start menu -> Run

3. Type "Outlook.exe /safe" and click OK. (Without quotation marks but there is a space in front of "/")

Please perform a test in Outlook Safe Mode.

If the problem persists in Outlook Safe Mode, Please try next step.

Step 3: Create a new profile

Please create a new profile to see if the problem is caused by the corrupt profile

1. Close Outlook.

2. Click Start, and click Control Panel. Click Mail icon.

3. Click Show Profiles.

4. In the "When starting Microsoft Office Outlook, use this profile:" area, please select "Prompt for a profile to be used"

5. Click Add and type the new profile name as you like in the Profile name box.

Note: Please don't choose the same name of your original profile.

6. Choose "Add a new e-mail account" and click Next.

7. Choose your email type and type the necessary information. (You can gain information of the email account from the ISP)

8. Click Next and click Finish.

9. Reopen Outlook. Choose the new profile in the profile list and click OK.

For more information, please refer to the following Knowledge Base article:

287072 OL2002: How to Create a New E-mail Profile for Outlook


Author Comment

ID: 24482621
I've tried everything both of you mentioned.  Re-created the mail profile twice now with no luck.  Any other suggestions?

Author Comment

ID: 24482944
Ok I think I figured it out.  I read on a site that the 'outcmd.dat' file needed to be replaced.  I closed Outlook, deleted the file, restarted Outlook, and did not receive the message I'd been getting.

The file is located in C:Docs & Settings\User\App Data\Microsoft\Outlook

Hopefully this solves the problem but like I said, it did not give me the error message when I started Outlook this time.  Thanks for your effort!

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