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F key problems with DOS program under XP

One of our customer is having trouble running a DOS application (Symantics Q&A WP) under XP in that not all CRTL+Fn keys work - notably CRTL+F6. If we boot the machine under DOS, CRTL+F6 works fine. I am guessing that it is something to do with XP's handling of keyboard codes under a command prompt but I don't know what. Any one got any ideas?
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Thanks for your replies but we have tried a standard simple PS2 keybaord as well as the installed Microsoft Multimedia keyboard with the same result. The MS Keyboard does have the 'Function Key Lock' button and that is selected before we try the Crtl-F6 combination. Interestingly Crtl-F9 works!!
Further update - more research seems to show that the problem exists with XP SP3 but not with SP2. So, what keyboard handling changes occured in SP3 - registry changes in the area of keyboard scan codes perhaps?
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