3 users received new blackberry phones and I have set them up through the Blackberry Internet Service. One of the users had to wipe his phone and reload it from a backup. After doing that, he can no longer get email when Outlook is open on his pc. We are have an exchange server so he is not deleting email when he downloads it to Outlook and BIS is using OWA to send and receive his email. If Outlook is off, then he gets the email on his BB and it will also be in his inbox when he opens Outlook after receiving email on his BB but not the other way around. Does anyone have an ideas on how to fix this? I've scoured the internet but the only other instances of this problem were connect to pop mail serves with settings that do not apply to Exchange.