How to correct Groupwise Mobile Server connecting to Groupwise PO Contacts returning "Application Error"?

Hi
Can someone lease help me resolve this issue:
GroupWise 7.03 on Netware 6.5SP7
GMS 3 running on SLES 10 with OES 2
Initially I could not get any Contacts on the Palm Centro phone. When logged into the GSM web page I fould that trying to access the contacts returned "Application Error" after some time trying the make contact.  All other modules, Mail, Calendar, Tasks etc appear to populate from the GroupWise PO just fine.
Thanks
tmtmincAsked:
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Scott KunauSr. Consultant/Managing PartnerCommented:
In the GroupWise Mobile Server web access screen, can you see any contacts or address books to select to sync?  It's been awhile since I've been in the web portion of the product but I vaguely recall you can select address books/contact lists.
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tmtmincAuthor Commented:
Hi
Thanks for responding.  I actually found that after rebooting the GMS that One of my address books shows up in the WebPIM / Contacts screen. In GroupWise the user has 5 address books. In WebPIM I selected one small address book to sync. What actually happens is I do not get the book I selected in WebPIM, instead I get another large address book and that sync's to the phone.  So the user selected address book does not sync but another one does? Also, the contacts appear in the phone under a category which is the user login name? Push appears to be OK for email but sporadic for the restl.  The whole system seems to be unreliable.
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Scott KunauSr. Consultant/Managing PartnerCommented:
I and my customers have had some really good experiences with the GroupWise Mobile Server.  It syncs what they want/need, etc.  The biggest problem I've seen so far is with SOAP.  On one of the POs running on a virtual Windows server, SOAP really pegged the box.  We moved all of the GMS users off to a "mobile PO" running on NetWare and it seemed to solve the problems for all of the users on the Windows-based PO.  Even when it was pegging the POA/Windows box, sync still occurred.

Do you have the ability to try the software on a Windows box?  I'm not a proponent of bringing another Windows box into the network but perhaps it would be worth a try.  

I did a search through the ngwlist (www.ngwlist.com) and found issues with the version 9.x client on the various mobile phones.  One user did a backrev back to 8.00(62) and it works.  Another backreved to 8.x from the GMS204 Client Pack.

Can you back rev your client (software on the phone/mobile device)?

Scott
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tmtmincAuthor Commented:
Scott
I have not paid too much attention to the box running POA/SOAP except to notice that it would not load the POA if Apache2 is running (port 80 conflict) but that's another subject.  When you say you moved to a "mobile PO" on a "windows-based PO" are you running the GroupWise PO, POA on a windows box? And what about the GMS?  Is that another windows box or Linux?  I saw a comment suggesting that GMS runs better on a windows rather  than a linux box?   My client only has about 30 Groupwise users so it is not a big PO and runs on a fairly hefty server.

I can try backrev the phone client but I'm inclined to try one thing at a time and not introduce too many variables.

Rod
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Scott KunauSr. Consultant/Managing PartnerCommented:
Check the problem POA Network Address tab in ConsoleOne (POA > Properties > GroupWise tab > Network Address) and look at the http port.  Make sure it says something like 7181 (the normal default) instead of perhaps 80.  That should solve the POA not loading when Apache is running.

Yes.  The client moved their two post offices with 1,800 and 2,800 respectively to Windows servers and found a real performance problem with SOAP.  We moved the 100 mobile users (GMS and Blackberry) or so users (GroupWise move to a different PO) to a new PO created on a NetWare server and that solved the SOAP problem against the Windows server.

Their GMS and their Blackberry servers are virtual Win2k3 servers.  We looked at running both on the same Win2k3 server and found it "wasn't a supported config".

I don't think your issue is with the GMS server or GW, but rather a client version...just based on what I was reading in the ngwlist yesterday.  I'd start with the client version and cross your fingers, eyes and toes <g>.

Scott
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tmtmincAuthor Commented:
Scott
ConsoleOne (POA > Properties > GroupWise tab > Network Address) ports:
Message transfer  7101
Local C/S               1677
IMAP                        143
SOAP                     7191

No sign of Port 80 anywhere.  All I know is that if I unload Apache2 the POA loads fine. I never had a problem until I activated SOAP.

On the servers, it sounds like running the POA on Netware was successful... that's good because my client PO is running on Netware.  My GMS is on Linux and I suspect that's where the issue is since the address books don't all show up in the WebPIM on the GMS machine.  The one that does, gets sync'ed to the phone even though it is not selected to sync.  Possibly a client issue?

Backrev'ing the client should be easy since I only have one client (test environment at the moment). Do you know how I uninstall the client from the phone?

Thanks, Rod
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Scott KunauSr. Consultant/Managing PartnerCommented:
Don't know how to un-install the client but will find out on Monday at the mentioned client site...they've done that process.  I'll post back then.

Do you see a HTTP port box right under the Message Transfer, but above the Local C/S box?  I've enclosed a screen shot from my POA.  It is GroupWise 8 so disregard the internal/external SOAP and calendar publishing.

Scott
GW-ports.jpg
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tmtmincAuthor Commented:
Thanks Scott
The HTTP port was not set. I've made that change and will restart the server after the backup which is in process at the moment.

Rod
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Scott KunauSr. Consultant/Managing PartnerCommented:
We're looking here to see how to back rev the clients on the mobile devices.  I'll post as soon as I see how to do it.
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tmtmincAuthor Commented:
Scott
Thanks very much for your help. I feel the your help went far beyond the scope of the initial question and I should open another one for further assistance. I'll do that if I need help removing the client. Thanks again.
Rod
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