Access linksys switch

I have a new linksys srw2008 managed swith, and I cant access to the web interface.

I do all of the faq of linksys about this matter:

Unable to access the Web-page Setup Configuration for the SRW2008 :
http://www.cisco.com/en/US/products/ps9967/products_qanda_item09186a0080a3671c.shtml 
In this faq tell "Make sure you know the Management VLAN of your computer", the VLAN management in the switch is 1

Then, where must be configured this vlan 1 in our NIC (Ethernet in my laptop)

I cant found using the rs232 console if I must configured some port to see this vlan management

Any suggestion?

Regards
lnriveraAsked:
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that1guy15Commented:
Make sure your laptop has an ip address in the same subnet as the default ip on the switch.

Are you able to ping the switch when directly connected to it?
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lnriveraAuthor Commented:
I'm sure that I'm in the same subnet, and I can't ping to the managed ip

I think that it's a problem because the connection is not in VLAN1, and I don't know to see in the console if the port is in vlan1, or if I must setup the vlan in my NIC?

Regards
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that1guy15Commented:
There is nothing to set up on your computer. Clans are managed from the switch. If the switch is new and running factory defaults all ports should be in vlan 1.

The link you listed in your post shows how to connect to the console and check your settings.

Also make sure the cable you are using is good. Make sure the port and your computer have a link light when connected.
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lnriveraAuthor Commented:
The connection through the console works fine, I reset the factory defaults, and nothing...

I try with differents cables, and the connection is link

Regards
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lnriveraAuthor Commented:
More information, the switch works, if i connect two computers like a lan, I can ping from one computer to the another computer
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that1guy15Commented:
Console into the switch and go to IP configuration and double check the ip address is the one you are trying to connect to. If no then either change the ip or try connecting to the configured ip.

Also you will want to double check that the port you are connected to is a member of the management vlan. The ip configuration page will show what your management vlan is. I'm sorry I do not have a guide in front of me to give specifics on how to check what vlans ports are in but you should be able to find this through the menu.

Unless you changed it the default mamagmemt vlan is vlan1.
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lnriveraAuthor Commented:
I'm not sure that with rs232 console can check that the port that I'm connected to is a member of the management vlan. How can I do it?, and it's possible to set up this parameter with rs232 console, how?

Regards
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that1guy15Commented:
Yeah your right. I got my hands on an admin guide and the console interface is no help.

So lets walk through this. If you reset the switch to factory defaults and have not changed anything then the switches IP address is 192.168.1.254 and the management VLAN is vlan 1.

Set your laptop with a static ip address of 192.168.1.200 (can be anything between .1 and .253) with a mask of 255.255.255.0 and a default gateway of 192.168.1.254. then apply the settings

Next connect a network cable from your laptop NIC to port 1 on the switch. Make sure a link light comes up.

Next open a web browser and enter 192.168.1.254 in the address field. If everything is correct you should get a login page.

If not then what error do you get and also can you ping the switch at 192.168.1.200?

If still unable to access then reset the switch to factory one more time and try again. You can also check the status of the HTTP service in the console menu by going to IP configuration->http configurations. It should be enabled and using port 80
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lnriveraAuthor Commented:
I do all of that you tell, without results, I can't ping... and I can't open in the browser the webpage

Are you sure that all ports by default is in VLAN1?

Regards
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that1guy15Commented:
Yep pretty sure.

If all settings are correct then my next step would be to contact linksys for support.

Also double check nothing on your laptop is blocking you from accessing the web page (firewall, av, proxy settings ect...)
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lnriveraAuthor Commented:
Maybe, Do I need a cross link cable?
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that1guy15Commented:
no computer to switch uses a standard cable
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lnriveraAuthor Commented:
The console works fine, I can turn on/off ports, change the link mode, etc...

The firmware is the original and is old, I have the new firmware to test, but i can not connection, I cant use tftp to upload it.

Are you sure that I don't need to setup nothing in our laptop only the IP and mask?

Regards
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that1guy15Commented:
Yep. Computers do not care about Vlans nor do they even know what vlan they belong to. Vlan membership is completly based on what port a computer is plugged into.

On your laptop make sure the IP address is in the same subnet as I listed above with a subnet mask of 255.255.255.0

Also make sure the switch ip is the default gateway for the laptop or the laptop will not know were to send traffic.
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lnriveraAuthor Commented:
Our laptop ip configuration is:

IP 192.168.1.200
Mask: 255.255.255.0
Gateway: 192.168.1.254

The Swtich is with default settings

is it correct?

Thank you
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lnriveraAuthor Commented:
I think that I must try to upgrade the firmware, but how can I do It if I not see the PC (From the PC to the switch, and from the switch to the pc with ping tool integrated)

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lnriveraAuthor Commented:
Is there any way to do a hard reset to the machine? (With normal reset factory defaults not work...)

 
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that1guy15Commented:
Your ip settings are correct.

Without pings going through I do not know of a way to update the firmware.
Sorry. Like I said before if this switch is still under warrinty I would get with support to see if they know something we do not or will replace it.

If not then I think you need a new switch
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that1guy15Commented:
The only reset feature I know about is the Orion from the console menu you have been using.

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WolfhereCommented:
Try folowing this link: http://forums.linksysbycisco.com/linksys/board/message?board.id=Switches&view=by_date_ascending&message.id=2757

You should have a console cable that came with the switch. The trick is to have the cable hooked up between your switch and your computer, then boot the switch. Comments made by That1Guy are correct according to the guide I linked above. You can get all the info needed to reset the switch and to connect to it. It looks like any other Cisco switch and upgrading the bios will force the switch back to the default configuration.
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that1guy15Commented:
I feel an answer was ultimatly determined (hardware issues and contact support). Unless the last comment of the post help or another resolution was determined points should been given.

I know the answer given was not the desired answer but it is still an a correct answer from what I can determine.
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