Sage 50 - After joined to SBS domain, will not load

Hi Experts

I have attached a workstation to an SBS domain.
This workstation had a user account as 'user' when it was in workgroup mode.

When joined to the domain - the profile got mapped to the main users profile. So, the accounts lady has now got the workgroup profile as her own.

Trying to load Sage 50, there is an issue when loading. Firstly, The permissions were for some reason not migrated, which i fixed. (When I say fixed, i have added the correct domain permissions to the sage directory and subs)

This made the Sage 50 splash screen load, then disappear and nothing else happens.

Any ideas?
LVL 15
MarkMichaelAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dan_blagutCommented:
Hello

Sage usually use an SQL engine, so check if you don't have any services not started. Also is a good ideea to look on the event log for eventually errors.


Dan
0
Bruce DenneySage 50 Consultant and IntegratorCommented:
This could be an issue with the Crypto Keys, what version of Sage 50 is it?
0
Bruce DenneySage 50 Consultant and IntegratorCommented:
Here are instructions for Crypto Key issue.

The problem relates to a crypto key that the program creates in
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
the key is given incorrect rights which results in the symptoms that you are seeing.

The following should fix your installation.

Check you can view all files and hidden files

Check simple file sharing is off in the view options of windows explorer

Go to "C:\Documents and Settings\All Users" and give all users full
access and refresh the security options and untick inheritable
permissions and tick reset permissions on all child objects. Then under
the ownership tab make sure the owner is set to include the
administrators group and if the local user is not in the administrators
group add the local user to the owner list and tick the replace owner on
subcontainers and objects box.

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

Bruce DenneySage 50 Consultant and IntegratorCommented:
Are other Sage users on the network working fine?
0
Bruce DenneySage 50 Consultant and IntegratorCommented:
Sage 50 does not use an SQL database, it uses flat (proprietary) database files, hence the network loads it creates.  It is expected to feature a major upgrade to the MySql database at the next release.
0
MarkMichaelAuthor Commented:
I'm currently using the old credentials to get it logged in and working.

While in the new profile, I have the shortcut running in the mode that automatically asks you for credentials.

I showed the user how to drop the box down to the old 'PCNAME\User' account and it runs it perfectly from there.
0
Bruce DenneySage 50 Consultant and IntegratorCommented:
I would guess that re-installing as the new user in the new environment would sort things out.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.