sophie2000
asked on
HP 9110 Series Printer install on Windows Vista Business
Hey everyone! I am at my WITS end here. I have an HP 9110 Series All in One Printer and I run Vista Business OS. Trying to re-install the printer drivers after a total rebuild and am getting nowhere. Here are the facts:
1. Call HP - after 2 hours on the phone the rep said I would have to re-install my OS because the drivers came pre-installed on the OS, and since my re-build, he somehow thinks I got in "somewhere" and screwed things up.
2. Hard for me to know what I might have screwed up: If the drivers are in the OS, then does that mean I could have accidentally deleted the correct driver files when I was attempting to install it? This doesn't make sense because the guy at HP said that "there are no files for the Vista Driver - the drivers are on the operating system". This is also the reason he gave for HP not listing any files to download on its site.
3. I have gone to the web site - no driver files for Vista listed for this machine. Site says "they are all on the OS"
4. I have the correct driver installed on another laptop in my office and it DOES work. This machine ALSO is running Windows Vista Business. When I went in and got the full name of the driver and Googled it (HP Officejet 9100 series PS (60.32.55.0)) I got alot of hits. I tried downloading several of these, but they would not download - or not correctly, anyway. The guy at HP told me that paticular driver was for another windows OS (I think he said NT). Still didn't make sense - because it IS working on the other machine.
5. I HAVE HAD THIS ISSUE BEFORE - and HP has been able to help me fix it. For the life of me I can't remember HOW. I don't want to buy into the fact I'm going to have to re-install the OS.
6. Finally, my machines are networked and it occurred to me that I might be able to set the printer up on the 2nd machine and run the printing for my main machine thru that to the printer. It's just that since this is my main computer, I would rather it be the one attached to the printer and run the second one thru it.
Anyone have any ideas? Clear as mud???? Thank you in advance :-)
1. Call HP - after 2 hours on the phone the rep said I would have to re-install my OS because the drivers came pre-installed on the OS, and since my re-build, he somehow thinks I got in "somewhere" and screwed things up.
2. Hard for me to know what I might have screwed up: If the drivers are in the OS, then does that mean I could have accidentally deleted the correct driver files when I was attempting to install it? This doesn't make sense because the guy at HP said that "there are no files for the Vista Driver - the drivers are on the operating system". This is also the reason he gave for HP not listing any files to download on its site.
3. I have gone to the web site - no driver files for Vista listed for this machine. Site says "they are all on the OS"
4. I have the correct driver installed on another laptop in my office and it DOES work. This machine ALSO is running Windows Vista Business. When I went in and got the full name of the driver and Googled it (HP Officejet 9100 series PS (60.32.55.0)) I got alot of hits. I tried downloading several of these, but they would not download - or not correctly, anyway. The guy at HP told me that paticular driver was for another windows OS (I think he said NT). Still didn't make sense - because it IS working on the other machine.
5. I HAVE HAD THIS ISSUE BEFORE - and HP has been able to help me fix it. For the life of me I can't remember HOW. I don't want to buy into the fact I'm going to have to re-install the OS.
6. Finally, my machines are networked and it occurred to me that I might be able to set the printer up on the 2nd machine and run the printing for my main machine thru that to the printer. It's just that since this is my main computer, I would rather it be the one attached to the printer and run the second one thru it.
Anyone have any ideas? Clear as mud???? Thank you in advance :-)
ASKER
Not sure what you mean by "network" printer. It's just a "regular" printer that I have hooked up to my main laptop (usually!). I do have another laptop "networked" to the main laptop (share files etc) and the second laptop is set up to communicate with the first and to print "through" it. Make sense?
Main laptop where I want to plug the printer into is USB.
Hope that helps. Thanks for the support.
Main laptop where I want to plug the printer into is USB.
Hope that helps. Thanks for the support.
what happens when you connect the printer? do you get a notification sound?
also, is the printer listed in the printer section?
also, is the printer listed in the printer section?
Greetings
the driver for this product is included in vista and hp does not list it indeed on the website. All you need to do is to do a add printer - choose local printer - create a network port and then it comes to the driver choosing, its already in the list you get (see screenshot).
cheers
Lex
9100series.gif
the driver for this product is included in vista and hp does not list it indeed on the website. All you need to do is to do a add printer - choose local printer - create a network port and then it comes to the driver choosing, its already in the list you get (see screenshot).
cheers
Lex
9100series.gif
or if you want to connect it with usb, let plug and play kick in and if you get an error that it cant find the driver, choose it yourself (same screen as above)...
ASKER
Hello All - and thanks for the response. However, we have a case of "been there, done that, got the t-shirt"
1. I have already shut down/unplugged printer and re-started and re-plugged in. I DO get the message about hardware found, but when I go thru the motions, (I don't have a disc) I keep coming up with nothing and being referred back to the web or web site.
2. This particular printer is not listed in the printer section. I have installed the Universal Post Script, PCL5 and PCL6 drivers in the past and these did restore with the re-build. One of those (I think the PCL 5) works but it's excruciatingly slow. Again, I've talked to HP about it in the past and at some point I got resolution in the form of the "correct" driver.
3. Regarding Cyberlex's response, again, when I plug the printer in and let it "do its thing", it cannot find the driver and refers me to website.
I'm going to call HP this morning and ask that I be bumped up a level of support. But again....keep those ideas coming! Thank you!
1. I have already shut down/unplugged printer and re-started and re-plugged in. I DO get the message about hardware found, but when I go thru the motions, (I don't have a disc) I keep coming up with nothing and being referred back to the web or web site.
2. This particular printer is not listed in the printer section. I have installed the Universal Post Script, PCL5 and PCL6 drivers in the past and these did restore with the re-build. One of those (I think the PCL 5) works but it's excruciatingly slow. Again, I've talked to HP about it in the past and at some point I got resolution in the form of the "correct" driver.
3. Regarding Cyberlex's response, again, when I plug the printer in and let it "do its thing", it cannot find the driver and refers me to website.
I'm going to call HP this morning and ask that I be bumped up a level of support. But again....keep those ideas coming! Thank you!
ASKER
CORRECTION: I have the ORIGINAL disk that came with the printer, but back then I was using XP.
so the printer is listed in the "add printer" as suggested by Cyberlex? and it does not have the driver?
then your OS seems somwhat "crippled" - then HP 's suggestion for fresh install makes sense.
before going further, can you install this printer on another vista box? there may be something weird going on
then your OS seems somwhat "crippled" - then HP 's suggestion for fresh install makes sense.
before going further, can you install this printer on another vista box? there may be something weird going on
ASKER CERTIFIED SOLUTION
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please post the solution then
I believe http:#a24485002 should be the accepted answer.
Ok. I have to step in here. I don't deserve to have points. I think you accepted the wrong one. I'm going to go ahead and post a request for re-open.
ASKER
Oops. Sorry, but thanks for being honest. I'm still learning this whole system. do you know how I can go back and re-assign the points? Or will the forum re-open on your request?
A> With built in network?
B> Plugged into a USB print server