Internet Explorer crashing with faulting module ws2_32.dll

Hi All,

Having a nasty problem where a the majority of my users but not all.

Totally randomn (as far as I can see), IE7 crashes with faulting module ws2_32.dll (see screenshot). This has started happening recently and as far as I know there have been no changes to the clients. I am at a loss and as it is starting to frustrate my users (and me!), I am hoping that you can shed some light on it for me.

Thanks
EventLogError.JPG
LVL 17
JohnGerhardtAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

stergiumCommented:
hello.
have a look at this. http://www.auditmypc.com/process/ws2_32.asp
its a winsock problem. i'd advice a spyware/antivirus scan prior to any action
0
JohnGerhardtAuthor Commented:
Thanks! but I have considered it being a virus problem - And I don't think it is.
This is happening on well over 300 machines all of them with Mcafee anti-virus and spyware install, updated and scanning.
0
stergiumCommented:
you can also try to downgrade internet explorer and reinstall it
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

JohnGerhardtAuthor Commented:
The problem started about 3 weeks ago, when we were using IE7 (and have been for about 6 months prior) without issues. I am relunctant to downgrade internet explorer as not only is it a hell of a lot of work but also my users like the "new" tabbed browsing and our internal intranet has been optimised for use with IE7.
 
0
stergiumCommented:
i could suggest then upgrading to ie8 but i am not sure that it could solve your problem. try to uninstall and reinstall ie7 to only one computer and see where it gets from there. it may also be an update (although i havent noticed anything weird the last few weeks in updates)
0
JohnGerhardtAuthor Commented:
I will check the updates. I have a number of other ideas that I am busy trying..!
Thanks!
0
jcimarronCommented:
JohnGerhardt--I suspect it is a winsock problem.  Try repairing Winsock
http://windowsxp.mvps.org/winsock.htm
Or you could try running System File Checker
Start|Run|type SFC /SCANNOW  |OK.  You may be asked for your Win CD so have it handy.
0
JohnGerhardtAuthor Commented:
I have tried repaiting winsock and still nothing..
SFC is happy the file is fine...
0
jcimarronCommented:
JohnGerhardt--It would be helpful to all if you could provide info on how the antivirus caused this.  Or what you did to fix things.
Thanks.
0
JohnGerhardtAuthor Commented:
The anti virus that I was using was Mcafee 8.5i with Anti-Spyware Module controlled with ePolicy.
The reason that I preferred to delete this is I found out that it was mcafee after it was uninstalled for an upgrade and the errors went away. The spanner in the works is that it seems to have fixed its self..! even on machines that hace never received an engine upgrade...! Unsure if it was maybe a DAT update (although Mcafee claim there is no reason why this should be the case!)
I didnt want the question to confuse people, but rethinking it might point people in the direction of looking at AV for a problem like this... I will object to my own deletion - The Mods are going to be happy with me! and PAQ it..!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jcimarronCommented:
JohnGerhardt--Yes, that is helpful info.  ws2_32.dll  problems are not that frequent--other than indicating the need for a winsock fix.
0
JohnGerhardtAuthor Commented:
Objecting to my own deletion! As after an expert comment, I think it would be better to PAQ this.
Thanks,
John
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.