Error 1719. Windows Installer Service could not be accessed.

We are unable to install AutoCAD on a user's PC.

The OS is Windows XP Professional, Service Pack 3.

I followed the instructions from Microsoft at: http://support.microsoft.com/?kbid=315346

Additionally, I had to find the current version installation for Windows XP, SP3 instead of the one linked from the Microsoft support page.

This did not fix the problem.

Any other suggestions?
KIP HelpAsked:
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flubbsterCommented:
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KIP HelpAuthor Commented:
Yes, I did. I could not use the distributable at the linked page above, so I had to find the latest one at the link given above by flubbster.
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flubbsterCommented:
click on start>run and type in:

services.msc

Maximize the window and scroll down to the Windows Installer Service
Double click on it and look at it's settings. Click on the Logon tab, what is it set for?

Now look at the RPC service (not RPC Locator)
Is RPC started and running? The installer is dependent on RPC running
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KIP HelpAuthor Commented:
The box for Local System account is checked.

RPC service is started and running. It's set to automatic.
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flubbsterCommented:
The Installer service is most likely set for manual startup type, which is correct. Go back in and try to start the service and see what happens. If it starts, go ahead and try to install the software and see if you get the same error.
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KIP HelpAuthor Commented:
I get a message that says the service started and then stopped and that "some services stop automatically if they have no work to do."
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flubbsterCommented:
Please open registry editor and find this key, copy and paste the settings from the right side here:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]

alos this one:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]

You may have to use screenshots.

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KIP HelpAuthor Commented:
Here are the screen captures:
MSIServices.png
MSIEnum.png
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flubbsterCommented:
It looks good. When you followed the steps in the KB article, did you follow all the steps? Including the ones concerning the renaming of the installer dll's in the cache folder?
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KIP HelpAuthor Commented:
Yes, I followed every single step in the order given.
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flubbsterCommented:
Go back into services and access the installer service. Select the logon tab and place a check in "Allow to interact with desktop"

reboot and try
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orangutangCommented:
This might do the same thing but try opening Dial-a-fix (http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles), click "Fix Windows Installer:" and click "GO".
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KIP HelpAuthor Commented:
flubbster: I am still receiving the error message.

orangutang: I am unable to download/run the app, it is blocked by our web blocking software.
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KIP HelpAuthor Commented:
The solutions were the correct ones. After repeated failings, I noticed that the computer was running slow and performed a disk defragment and started from the beginning. The software is installing fine.

Additionally, the link to the file looks very helpful and I will download it to add to our tools repository.
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Windows XP

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